What is the ARTLIST* CREATOR PASS charge?

Why it shows up like this

A charge labeled ARTLIST* CREATOR PASS on your credit card or bank account represents a creative digital media subscription from Artlist Ltd. The company operates a digital licensing platform that gives video editors, content creators, and commercial filmmakers access to royalty-free music, sound effects, footage clips, and editing templates. An Artlist Creative Assets & Music Licensing Subscription is marketed under plan tiers such as Music & SFX, Footage & Templates, or the all-in-one Artlist Max bundle. While Artlist sometimes displays pricing in monthly equivalent amounts like $19.99, memberships are standardly billed as an upfront annual fee between $120.00 and $360.00 per year.

This charge most commonly surfaces when an annual membership renews automatically at the end of a twelve-month billing cycle. Video creators, YouTubers, or freelance editors in your household may have signed up for a pass during a video production project and forgot that the account was set to renew automatically. If you share a payment card across family members or coworkers, a collaborator might have subscribed to license assets for a client video campaign. Another trigger involves upgrades to the Artlist Max bundle or automated renewals through their affiliated motion graphics service, Motion Array.

To manage your subscription or review your purchase history, go to artlist.io and sign in with your creator credentials. Navigate to Account, then select Plan & Billing to view your active plan, downloaded asset history, and invoice records. You can turn off auto-renewal directly from this dashboard to stop future annual billings. Artlist maintains a 14-day refund window from the renewal date, provided that you have not downloaded any creative assets under the newly billed cycle. If you meet this criteria, submit a refund request through help.artlist.io before the window closes.

Don’t recognize it? Common scenarios

• A filmmaker or YouTuber purchased an annual Artlist music or footage license.
• An ongoing annual Artlist Max subscription auto-renewed.
• A video editing team acquired an Artlist Business or Enterprise license.

How to locate the invoice and cancel

1. Sign in to Artlist Account Go to artlist.io and log in with your registered creator account.
2. Inspect Account Settings review to Account > Plan & Billing to view active subscription bundles and expiration dates.
3. Turn Off Auto-Renewal Click Cancel Auto-Renewal under Plan details to prevent future annual renewal charges.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you do not recognize the ARTLIST* CREATOR PASS charge and confirm that nobody in your home or business created an account, your card details may have been compromised. Under the Fair Credit Billing Act, you have the legal right to dispute unauthorized charges with your credit card issuer within 60 days of the statement date. Your card provider can issue a provisional credit while they launch an inquiry with the merchant clearing network.

Before submitting a dispute with your bank, contact Artlist customer support at help.artlist.io with the charge date, exact dollar amount, and the last four digits of your card. Artlist support staff can locate the account registered to the payment method, cancel any active licenses to stop future billings, and process a prompt refund if fraudulent access is confirmed.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Artlist Pricing Plans & Bundles https://artlist.io
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov