The short answer
A charge from ASURION* MOBILE PROT represents a monthly smartphone insurance, Asurion Home+, or electronics warranty plan from Asurion, LLC.
Why it shows up like this
Seeing ASURION* MOBILE PROT on your credit card or bank statement indicates a monthly charge from Asurion, LLC for device insurance or warranty coverage. This transaction is for an Asurion Mobile & Home+ Tech Protection plan designed to protect smartphones and home electronics against accidental damage, loss, or theft. Asurion operates as the third-party insurance administrator behind major wireless carriers and retail stores across the country.
This charge often appears after purchasing a new smartphone through a wireless provider or adding extended protection during checkout at retail stores. Depending on your level of coverage, monthly premiums typically range from $8.99 to $24.99, with $17.00 being a common rate for single-device mobile protection. In many cases, customers accept a trial protection package during an in-store phone upgrade without realizing that it converts into a recurring monthly billing plan.
If you no longer need coverage or do not own the protected device, you can cancel your subscription at any time without cancellation penalties. Log into your account at https://www.asurion.com and check the My Devices section to see which hardware is linked to the policy. You can also call customer care directly at 1-866-551-5924 to cancel immediately. Asurion offers a 30-day money-back guarantee on new plans and provides prorated refunds on unused monthly coverage.
Common reasons for this charge
- An ongoing monthly mobile phone insurance plan protecting against loss, theft, and damage.
- An Asurion Home+ whole-home tech protection subscription covering all household electronics.
- An extended appliance or laptop warranty purchased through an online retailer.
How to locate the invoice and cancel
- Sign in to Asurion Portal Go to asurion.com and log in with your account or phone number.
- Review Active Protection Plans review to My Devices to view covered products and deductibles.
- Cancel Plan Click Cancel Plan online or call Asurion customer service at 1-866-551-5924.
Frequently Asked Questions
How do I file a replacement claim with Asurion?
Visit asurion.com/claims to submit a claim with your phone number or policy ID and pay the applicable deductible for same-day or next-day replacement.
Can I cancel Asurion Home+ at any time?
Yes, Asurion Home+ is a month-to-month subscription that can be canceled anytime with no cancellation penalties.
Dispute Rights & Fraud Prevention
If you never purchased device insurance through a wireless carrier or retailer and do not recognize this charge, contact Asurion at 1-866-551-5924 to find out which phone number or device is tied to the policy. If the charge is fraudulent, alert your card issuer immediately to block further transactions.
Under the Fair Credit Billing Act, you have 60 days from the statement date to dispute unauthorized charges with your credit card company. Once disputed, your issuer must investigate the claim within two billing cycles while withholding interest and payment obligations on the contested amount.
How do I contact Asurion customer service?
Call 1-866-551-5924 or visit asurion.com/contact-us.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Asurion, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Asurion Terms of Service & Plan Disclosures https://www.asurion.com
- FTC: Mobile Phone Insurance and Warranty Protections https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges