What is the BASECAMP* UNLIMITED charge?

Why it shows up like this

A line item labeled BASECAMP* UNLIMITED on your bank or business credit card statement originates from 37signals LLC, the software firm based in Chicago that created the Basecamp Project Management & Team Collaboration Platform. Basecamp bundles team communication tools, message boards, to-do lists, file storage, and project schedules into a single cloud application. Rather than charging complicated per-user fees, Basecamp frequently bills at a flat rate of $299.00 per month for unlimited employees and contractors, or $15.00 per user on monthly plans.

This charge appears when your organization's subscription reaches its monthly or annual billing anniversary. Companies often set up an account during a 30-day free trial. If nobody cancels the trial before day 30, the billing engine automatically charges the corporate credit card on file for the chosen plan. Because Basecamp is frequently adopted by individual project managers or department leads without going through centralized IT procurement, finance teams often discover the recurring expense only after the billing statement arrives.

If you need to inspect or cancel the subscription, have your account owner or administrator log into launchpad.37signals.com. Open the Adminland section and click on Account & Invoices. From there, you can view every historical receipt, see which team members are active, update payment options, or cancel the account entirely to stop future billing cycles immediately. 37signals LLC maintains a fair refund policy, so if an unintended renewal went through within the last 30 days, their support team will normally grant a full refund upon request.

If this charge appeared on your personal credit card and you do not run a Basecamp workspace, check if a colleague or former business partner used your card during a project setup. If the charge is completely unfamiliar and no one in your organization authorized it, contact 37signals customer support with the billing date and dollar amount, and report the card to your bank to prevent further unauthorized transactions.

Don’t recognize it? Common scenarios

Unrecognized software charges often trace back to forgotten trial sign-ups or departmental purchases within your company. Because Basecamp offers simple flat-rate pricing, small teams frequently sign up to organize a single client project and forget to deactivate the account after the project wraps up.

• An ongoing flat-rate monthly Basecamp Pro Unlimited plan ($299/mo) renewed on the company card.
• An annual subscription renewed automatically for the organization.
• A 30-day free trial converted to a paid monthly plan.

How to locate the invoice and cancel

Every monthly charge generates a detailed PDF receipt showing the account name, billing address, and last four digits of the card billed. Account owners can retrieve these invoices directly from the web interface or change billing contacts to ensure statements go straight to accounting.

1. Log in to Basecamp Open launchpad.37signals.com and sign in with your account credentials.
2. Open Adminland & Billing review to Adminland > Account & Invoices to view past receipts and subscription details.
3. Cancel Account Select Cancel Account under the account owner settings to stop all future billing.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

Before opening a formal credit card dispute, try contacting 37signals support directly. Software companies can easily locate the active workspace using the exact charge amount and transaction date. 37signals typically refunds accidental renewal charges quickly without requiring you to wait on a bank dispute process.

If you confirm that your payment details were stolen and used by an unknown third party to set up software services, notify your card issuer right away. Under federal regulations, cardholders have zero liability for fraudulent charges when reported promptly. Your bank will freeze the card, reverse the charge, and issue you a new account number.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Basecamp Pricing & Unlimited Plan Details https://basecamp.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov