What is the BEST BUY* TOTALTECH charge?

Why it shows up like this

A charge displaying BEST BUY* TOTALTECH on your bank statement indicates an annual subscription billed by Best Buy Co., Inc. This fee pays for a My Best Buy Total Annual Tech Protection Membership, formerly known as Best Buy Totaltech. The membership provides technical support through Geek Squad and extended warranty coverage such as AppleCare+ on eligible hardware purchases. The descriptor on your statement may also appear as BESTBUY* TOTAL, BESTBUY.COM/TOTAL, or BEST BUY 888-237-8289.

This recurring charge of $179.99 bills automatically once every twelve months to the credit or debit card stored in your Best Buy customer account. Many customers sign up for the plan at the checkout counter to get free appliance installation or device protection on a new computer. Because membership terms include automatic annual renewal, the card on file is charged one year later unless you turn off renewal beforehand. Legacy Totaltech members were transitioned into the updated My Best Buy Total tier, which continues this yearly renewal cycle.

If you want to cancel the membership, log in to your account at bestbuy.com and open the Plans & Subscriptions tab under your account menu. Best Buy allows you to cancel auto-renewal online or by calling member support at 1-888-237-8289. Under Best Buy policy, you can request a full refund within 30 days of the renewal date if you have not used membership benefits during that new billing cycle. Keep in mind that canceling the membership immediately ends active protection plans and AppleCare+ coverage on products purchased under the plan. If you never created a Best Buy account, contact your card issuer promptly to contest the unauthorized transaction.

Common reasons for this charge

• An annual My Best Buy Total membership renewal auto-charged to your stored credit card.
• An ongoing monthly Geek Squad Protection plan on a computer or television.
• A legacy Totaltech membership auto-renewing under the updated My Best Buy Total program.

How to locate the invoice and cancel

1. Sign in to BestBuy.com Go to bestbuy.com and log in to your account.
2. review to Memberships Click on Account > Plans & Subscriptions to view active memberships and covered items.
3. Cancel Auto-Renewal Select Manage Membership and choose Cancel Membership or call 1-888-237-8289.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you notice BEST BUY* TOTALTECH on your statement but never authorized a membership renewal, contact Best Buy customer support right away at 1-888-237-8289. Retail representatives can look up the account linked to your card number and cancel the plan before the 30-day refund window expires.

When an unauthorized charge appears on an account you do not recognize, alert your credit card company to block future charges. Under the Fair Credit Billing Act, cardholders have the right to dispute unauthorized transactions within 60 days of the statement date.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• My Best Buy Total Terms & Conditions https://www.bestbuy.com
• FTC: Auto-Renewal Membership Guidelines https://consumer.ftc.gov