What is the BETTERHELP* THERAPY PLAN charge?

BetterHelp Teletherapy Billing

A charge listed as BETTERHELP* THERAPY PLAN represents an active BetterHelp Online Counseling subscription operated by Teladoc Health / BetterHelp. BetterHelp is a telehealth platform that pairs individuals and couples with licensed professional therapists for remote mental healthcare. A standard membership includes one live video or phone session each week along with ongoing text messaging in a secure digital therapy room.

This billing line causes frequent confusion because BetterHelp charges in advance on a strict four-week cycle rather than a regular monthly schedule. Weekly rates typically range between $65 and $90, which generates a single recurring lump-sum charge of $260 to $360 every 28 days. Because a year contains 52 weeks, four-week billing results in 13 separate charges annually. This cadence often causes two distinct charges to post within the same calendar month, which many cardholders mistake for a duplicate transaction.

Another common reason for surprise is that billing continues uninterrupted even if you stop scheduling sessions. Pausing communication with your therapist does not pause your billing account. Unless you formally change your membership status in your portal, BetterHelp continues to bill your card every four weeks to reserve your therapist's schedule and maintain access to your session notes.

If you wish to stop future charges, you must log into your portal at betterhelp.com and explicitly cancel your therapy subscription under payment settings. BetterHelp handles refund requests on a case-by-case basis through its customer support portal. If you were billed for an entire billing cycle during which you attended no live sessions and exchanged no messages, contact support directly to request a prorated refund or service credit.

• 4-week recurring billing cycle for weekly therapy sessions
• Renewal of BetterHelp counseling membership
• Extra live session or couples therapy add-on charge

How to Cancel BetterHelp Counseling

You can cancel your subscription at any point to prevent future four-week renewals. Stopping your plan does not revoke access immediately; your account remains active through the end of your prepaid billing period, letting you use any remaining scheduled sessions.

1. Sign in to betterhelp.com and click your name in the top right.
2. Select "Account Settings" from the menu.
3. Scroll to "Payment Settings" and click "Quit Therapy / Cancel Subscription".
4. Follow prompts to complete cancellation.

Frequently Asked Questions

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• BetterHelp Terms of Service https://www.betterhelp.com
• CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/