What is the BOINGO* WIRELESS AIRPORT charge?

Why it shows up like this

A line item reading BOINGO* WIRELESS AIRPORT on your credit card or bank statement points to an internet access purchase from Boingo Wireless, Inc. This charge represents a Boingo Wireless Hotspot Pass / Subscription used to connect laptops, tablets, or smartphones to high-speed commercial Wi-Fi networks. Boingo manages wireless connectivity across major international airport terminals, rail stations, military bases, and large sports venues across the United States and abroad.

Most people notice this charge after traveling through an airport and paying for internet access while waiting for a flight. While some travelers purchase a single-use day pass, others inadvertently enroll in a monthly recurring plan such as Boingo Unlimited, typically billed at $14.95 per month. The recurring charge can also stem from broadband subscriptions used on military barracks or promotional trial passes that convert to auto-renewing subscriptions once the initial evaluation window ends.

If you only intended to use the Wi-Fi for a single airport layover, log in to your account at boingo.com or call customer support at 1-800-880-4117 to stop future recurring charges. Check your recent travel dates against the transaction timestamp to identify where the connection was established. If neither you nor anyone authorized on your card visited an airport or used Boingo services recently, reach out to customer support to look up the account by card number and initiate a dispute with your card issuer.

Common reasons for this charge

• You purchased high-speed Wi-Fi while waiting at an airport terminal or transit station.
• A recurring Boingo Unlimited or Military barracks internet subscription renewed automatically.
• An introductory promotional trial transitioned into a recurring monthly plan.

How to locate the invoice and cancel

1. Log in to Boingo.com Go to boingo.com and sign in to your My Account dashboard.
2. Review plan details review to Account Settings > My Plan to review active subscriptions and renewal dates.
3. Cancel recurring subscription Select Cancel Subscription or contact Boingo Customer Support at 1-800-880-4117.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

Before disputing the transaction with your credit card company, check with family members or colleagues who share your account. Traveling family members often log into airport Wi-Fi networks on a phone or tablet without realizing that the connection was tied to your primary payment card.

If nobody in your household authorized the charge, contact Boingo Wireless customer support at 1-800-880-4117 to have them search for the subscription using your card details and cancel the profile. You can then file a formal dispute with your card issuer under the Fair Credit Billing Act to seek a reversal of the unauthorized transaction.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Boingo Wireless Terms of Service https://www.boingo.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov