The short answer
This is a subscription charge for BroadwayHD, a streaming service that offers on-demand theatrical performances, musicals, and plays.
What is the BroadwayHD charge?
A line item marked BROADWAYHD on your bank or credit card statement indicates a recurring charge for a BroadwayHD Subscription. BroadwayHD is a digital streaming service dedicated to high-definition recordings of live theatrical performances, including Broadway musicals, Shakespearean plays, concerts, and West End productions. The service bills subscribers either a monthly rate of $19.99 or an annual fee of $199.99, plus applicable state and local taxes.
This charge most commonly appears after the completion of a 7-day free trial that automatically converts into a paid recurring membership. If you signed up directly through the official website at broadwayhd.com, the transaction posts under the descriptor BROADWAYHD. If you registered via an app store or connected TV platform, the billing descriptor may appear as APPLE FOR BROADWAYHD, ROKU FOR BROADWAYHD, or through Amazon Prime Video Subscriptions. In those situations, the billing agreement is managed by the third-party device platform rather than BroadwayHD directly.
If you did not realize your account was renewing or no longer want access to the catalogue, cancel your subscription before the next billing date. Direct subscribers can log in at broadwayhd.com, navigate to Account Settings, and select Cancel Subscription under the payment settings. App store subscribers must cancel through their Apple ID, Google Play, or Roku subscription menu. Once canceled, streaming access remains active until the end of the paid billing cycle. If you see this fee but never created an account, submit a ticket through broadwayhdhelp.zendesk.com or notify your card issuer to block unauthorized payments.
Are BroadwayHD charges refundable?
BroadwayHD subscription fees are non-refundable under standard terms of service. When you cancel, the system terminates future renewals, and you maintain access to all streaming titles until your current billing period ends. The company does not provide prorated refunds or credits for partial months or unused time.
If an accidental renewal occurs right after a trial period ends, contact their customer support desk at broadwayhdhelp.zendesk.com within 48 to 72 hours. While refunds are not guaranteed, customer service representatives can review billing errors on an individual basis. If you subscribed through Apple, Roku, or Amazon, you must submit any refund requests directly through that platform's purchase history page.
Why did BroadwayHD charge my card or bank account?
Charges from BroadwayHD under statement descriptor "BROADWAYHD" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with BroadwayHD?
Log in to your BroadwayHD account portal at https://broadwayhdhelp.zendesk.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with BroadwayHD. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- BroadwayHD Terms & Billing https://www.broadwayhd.com
- BroadwayHD Support https://broadwayhdhelp.zendesk.com
Reviewed Aug 31, 2026 · high · About UnknownCharges