What is the BUTCHERBOX* CUSTOM BOX charge?

Why it shows up like this

A line item reading BUTCHERBOX* CUSTOM BOX on your credit card or bank statement points to a recurring ButcherBox Meat & Seafood Subscription Delivery. ButcherBox / Eco-Friendly Foods operates a direct-to-consumer delivery service shipping frozen boxes of grass-fed beef, organic poultry, pork, and wild seafood directly to households across the United States. Depending on your chosen plan, standard shipments commonly bill around $159.00 to $169.00 for classic custom orders, though larger selections run higher.

This charge appears because your account reached its scheduled billing cutoff date. When you register for ButcherBox, you enroll in an automatic renewal cycle that bills every 2, 4, 6, or 8 weeks rather than a single one-time grocery order. You may also notice unexpected totals if you added member specials, premium seafood cuts, or holiday roasts to your upcoming shipment. Even if you signed up months ago during a trial promotion, the subscription continues billing and packing shipments until you actively pause or terminate it.

If you planned to receive this delivery, no action is necessary. If you did not intend to order another box, log in to your account at butcherbox.com immediately. Head to your Box Settings to check your invoice status, adjust your delivery cadence, or cancel future shipments. You can delay your next bill date by several weeks if you still have meat in your freezer.

ButcherBox locks orders and charges your card roughly 24 to 48 hours before packing and shipping frozen dry-ice containers. If the order has already billed and processed, customer service may not be able to recall the transit box. Contact support at 1-855-981-8568 or email support@butcherbox.com right away to discuss billing concerns. If you never created an account with ButcherBox / Eco-Friendly Foods and suspect fraudulent card use, alert your card issuer to block unauthorized charges and request a replacement card.

Common reasons for this charge

• A scheduled Custom Box or Curated Box subscription order billed on your upcoming invoice date.
• You added member specials or seafood add-ons to your recurring delivery.
• An introductory promotional trial converted to ongoing meat delivery.

How to locate the invoice and cancel

1. Log in to ButcherBox.com Go to butcherbox.com and sign in to review your Box Settings and upcoming invoice date.
2. Manage Delivery Schedule review to Account > Box Settings to change frequency, delay delivery, or update meat cuts.
3. Cancel Subscription Select Cancel Membership under Account Settings before your order invoice date.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you did not sign up for ButcherBox / Eco-Friendly Foods, check with family members or anyone with access to your payment card before assuming fraud. Subscription deliveries are often ordered by partners or relatives looking for bulk frozen meat supplies.

If you canceled your account before your scheduled billing deadline but still see BUTCHERBOX* CUSTOM BOX, reach out to customer support at 1-855-981-8568 with your cancellation confirmation. For completely unauthorized charges where no one in your home holds an account, contact your bank to dispute the transaction under federal cardholder protection regulations.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• ButcherBox Terms and Conditions https://www.butcherbox.com
• CFPB: Disputing Recurring Subscriptions https://www.consumerfinance.gov