The short answer
This charge indicates a purchase or recurring delivery from Cat Person, a direct-to-consumer brand specializing in high-protein wet and dry cat food.
Why is Cat Person charging me?
CAT PERSON*FOOD SUB on your bank statement is a recurring charge from Cat Person Inc., a direct-to-consumer pet food brand that ships high-protein wet and dry cat food on a subscription basis. The company markets its food as grain-free and nutritionist-formulated, sold through its website catperson.com. Charges typically appear monthly or every few weeks depending on the shipping frequency you selected when setting up your meal plan.
Most customers first encounter Cat Person through a discounted introductory tasting box. Once that trial ships, the account automatically enrolls in a full-price subscription at the frequency and portion size chosen at signup. If you forgot about that initial purchase or thought it was a one-time order, the next regular-priced shipment may come as a surprise. The amount you see reflects the specific recipes and quantities set in your meal plan dashboard.
To check or stop the subscription, log in to catperson.com and visit your Meal Plan settings. From there you can skip an upcoming shipment, adjust the delivery frequency, swap recipes, or cancel entirely. Cancellations go into effect immediately and there is no cancellation fee. If a charge already processed and you did not want the shipment, contact Cat Person support through the site — they sometimes offer account credits even though they generally do not accept returns of perishable food.
- Review Meal Plan Log into catperson.com to verify exactly what items are set to auto-ship.
Why was the first charge only $20?
Cat Person heavily discounts the initial tasting box to acquire customers; standard deliveries are significantly more expensive.
Do they only sell food?
No, they also sell high-end cat furniture, bowls, and treats, which could trigger a one-off charge.
Modifying or canceling shipments
Customers maintain control over their meal plans via the online dashboard. You can alter recipes, delay a shipment by a few weeks, or cancel the subscription completely without needing to call support.
Modifications must happen before the order processes. Once the warehouse begins picking and packing the food, the charge is locked in and the product will ship.
- Log Into Account Access your profile on the Cat Person website.
- Cancel Meal Plan review to the subscription page and follow the prompts to end recurring deliveries.
Can I return unopened wet food?
Cat Person evaluates return requests on a case-by-case basis; they typically do not accept returns of food for safety reasons.
Is there a cancellation fee?
No, you can cancel your meal plan at any time without penalty.
Independent reference — not affiliated with Cat Person. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Cat Person FAQ https://www.catperson.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges