What is the CHOICE HOTELS* PRIVILEGE charge?

Why it shows up like this

A charge listed as CHOICE HOTELS* PRIVILEGE on your bank or credit card statement indicates a transaction tied to Choice Hotels International, Inc. This charge represents a Choice Privileges Reward Points Purchase rather than a direct booking at a hotel. Choice Hotels partners with Points.com (Points International Ltd) as the official third-party merchant of record to process and fulfill online loyalty point transactions.

Cardholders encounter this charge when buying rewards points to top off an account balance for an upcoming free hotel night. Points purchases commonly cost between $20.00 and several hundred dollars, such as a $103.00 transaction for a block of points during promotional bonus discount events. The charge can also appear if a family member or travel partner used your card on choicehotels.com to purchase points needed to complete an award stay reservation.

Check your Choice Privileges loyalty account by logging in at choicehotels.com and reviewing your points activity ledger. Points.com also sends a separate email receipt showing the transaction reference number and member account details. Under program terms, points purchases are final and non-refundable once credited to an account. If you never authorized this order, call Choice Privileges member services at 1-888-770-6800 and contact your bank to report the unauthorized card charge.

Common reasons for this charge

• You purchased Choice Privileges points online to reach the required balance for a reward night booking.
• You bought points during a Choice Privileges bonus point promotion (e.g., 40% bonus).
• A travel companion bought points using your saved card details.

How to locate the invoice and cancel

1. Log in to ChoiceHotels.com Go to choicehotels.com and check your Choice Privileges account activity.
2. Review Points.com email invoice Inspect your email confirmation for the electronic receipt issued by Points.com.
3. Contact Choice Privileges Support Call Choice Privileges customer service at 1-888-770-6800 for assistance.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you do not recognize a charge for CHOICE HOTELS* PRIVILEGE, check with family members or colleagues first. Household members who share travel planning often purchase points without mentioning the transaction immediately. Confirm whether anyone recently booked a stay at a Choice Hotels brand like Comfort Inn or Quality Inn.

If you confirm that the purchase was unauthorized, take action quickly. Contact Choice Privileges customer care at 1-888-770-6800 to lock your loyalty profile and flag the fraudulent point transfer. Then call your credit card issuer to report the charge under the Fair Credit Billing Act, which gives you 60 days from the statement date to dispute unauthorized billing.

Part of a family

CHOICE HOTELS* PRIVILEGE is one of the Chase statement codes lines — see the whole family decoded.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Choice Privileges Rules and Regulations https://www.choicehotels.com
• Points.com Terms of Sale https://www.points.com