The short answer
A charge from CUROLOGY* CUSTOM SKINCARE represents a recurring 60-day shipment of custom prescription dermatology cream for acne, aging, or rosacea from Curology.
Understanding Curology Billing
The charge descriptor CUROLOGY* CUSTOM SKINCARE represents a bi-monthly recurring charge from Curology, Inc. for Curology Prescription Skincare. Curology operates a telehealth dermatology service where licensed medical providers evaluate skin conditions online and prescribe compounded topical treatments such as tretinoin or azelaic acid. On card statements, these recurring charges may also show up as CUROLOGY SAN FRANCISCO or CUROLOGY.COM* 60-DAY.
Most cardholders encounter this charge roughly thirty days after completing an introductory trial box, which often costs around five dollars for shipping. Once that trial window concludes, Curology automatically transitions the patient into a full two-month subscription cycle, billing between $39.90 and $59.90 depending on bottle size and optional add-ons like cleansers or moisturizers. Like recurring telehealth shipments from Hims or Hers, the billing system schedules refills automatically so treatments arrive before patients exhaust their current supply.
Because prescription medications cannot be returned to the compounding pharmacy once shipped, you must manage your order before the scheduled invoice date. Sign in to your dashboard at curology.com to delay upcoming shipments or select the cancellation link under account settings. If an unexpected charge posts and you never registered an account with Curology, notify your financial institution right away to dispute the transaction and cancel the compromised card number.
- Bi-monthly 60-day recurring shipment of custom formula bottle
- Cleanser, moisturizer, or sunscreen add-on charges
- Conversion from a 30-day introductory trial box into a full subscription
How to Cancel Curology Subscription
Cancel before your next scheduled invoice date in your account settings.
- Log in to curology.com and click your profile icon.
- Go to "Account" > "Manage Subscription".
- Scroll to the bottom and click "I want to cancel".
- Follow the prompts to confirm your cancellation.
Frequently Asked Questions
Review common questions regarding Curology shipment cycles, prescription refills, and return policies below.
Can I return prescription Curology bottles?
By law, custom prescription medications cannot be returned for a refund once shipped from the pharmacy.
Can I delay my next Curology shipment?
Yes, click "Delay next shipment" in your dashboard to postpone delivery if you have remaining medication.
Independent reference — not affiliated with Curology, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Curology Terms of Service https://curology.com
- Curology Subscription Cancellation FAQ https://support.curology.com
Reviewed Aug 15, 2026 · high · About UnknownCharges