The short answer
A charge for DNB* CREDITBUILDER corresponds to a monthly or annual commercial credit monitoring and D&B PAYDEX score building subscription from Dun & Bradstreet, Inc.
Why it shows up like this
The descriptor DNB* CREDITBUILDER on a corporate credit card or business bank statement represents a subscription fee from Dun & Bradstreet, Inc. This charge covers the Dun & Bradstreet Commercial CreditBuilder SaaS, a specialized software tool that allows small and mid-sized businesses to submit past trade references directly to their commercial credit file. Companies use this platform to establish their D-U-N-S profile and build their business PAYDEX score when applying for supplier credit terms or bank loans.
Charges appear as recurring monthly fees ranging from $149 to $249, or as lump-sum annual subscriptions exceeding $1,400. Many business owners encounter this charge after registering a new business entity or requesting a D-U-N-S number. While basic D-U-N-S number assignment is legally free through government and corporate portals, Dun & Bradstreet sales representatives frequently upsell newly formed businesses on paid CreditBuilder packages or automated credit monitoring bundles.
To verify or cancel this service, sign in to the Dun & Bradstreet web portal at dnb.com and navigate to the My Products section under Subscriptions & Billing. You can also contact their customer support line directly to request plan cancellation. Because Dun & Bradstreet contracts typically treat software subscriptions as non-refundable once billed, reaching out promptly after a renewal is necessary to explore any billing adjustment or refund options.
Common reasons for this charge
Review these frequent subscription triggers to understand why this commercial credit service was billed to your company card.
- An ongoing monthly or annual D&B CreditBuilder subscription to add trade references to your business credit report.
- A business credit monitoring subscription (CreditSignal or D&B Hoovers lead software).
- An expedited D-U-N-S Number registration service fee.
How to locate the invoice and cancel
Follow these account management steps to locate your Dun & Bradstreet invoices and terminate automatic recurring billing.
- Sign in to D&B Account Go to dnb.com and log in with your company credentials.
- Access Billing Center review to My Products > Subscriptions & Billing.
- Cancel Plan Select Manage Subscription or call D&B customer service at 1-800-234-3867.
Frequently Asked Questions
Is a D-U-N-S number free?
Yes, getting a standard D-U-N-S number is free from Dun & Bradstreet. D&B CreditBuilder is an optional paid software product to actively submit trade references and monitor commercial scores.
Can I receive a refund from Dun & Bradstreet?
Dun & Bradstreet subscriptions are generally non-refundable once billed, but customer support can review cancellations requested immediately after renewal.
Dispute Rights & Fraud Prevention
If you did not authorize a D&B CreditBuilder plan, contact D&B support and your corporate card issuer.
Dispute unauthorized commercial transactions under the Fair Credit Billing Act within 60 days.
How do I report an unauthorized D&B charge?
Call Dun & Bradstreet at 1-800-234-3867 and notify your commercial card provider.
How long do commercial dispute investigations take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Dun & Bradstreet, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Dun & Bradstreet Master Terms & Conditions https://www.dnb.com
- SBA: Building Commercial Credit for Small Businesses https://www.sba.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges