The short answer
A charge from 8X8* WORK XCaaS represents 8x8 Work cloud PBX business phone, video meetings, or contact center eXperience Communications (XCaaS) from 8x8, Inc.
Why it shows up like this
The merchant descriptor 8X8* WORK XCaaS reflects a recurring corporate 8x8 Work Unified Communications Subscription managed by 8x8, Inc. The enterprise software provider delivers cloud business phone systems and team messaging capabilities to business organizations worldwide.
This billing entry appears monthly or annually on your credit card based on the number of assigned user licenses and add-on communication features. Similar to commercial telephony providers like RingCentral or Vonage Business, charges include baseline per-seat software fees alongside telecom taxes and emergency 911 surcharges. If an employee registered a corporate credit card for a department communication trial, the plan automatically transitions into a paid monthly subscription when the promotional period expires.
To review itemized invoices or modify your active license count, sign in to the 8x8 Admin Console with your administrator credentials. Business owners can reassign extensions or cancel unused user licenses directly from the account portal. If your company never utilized 8x8 communication services, alert your corporate accounting team and contact your card issuer to challenge the unauthorized billing line. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
- A business established or renewed digital business phone lines using 8x8 Work (X2 or X4 plan).
- International calling minutes or toll-free usage was billed.
- Annual enterprise contact center subscription renewed.
How to locate the invoice and cancel
- Sign in to 8x8 Admin Console Go to admin.8x8.com and log in with your administrative account.
- Inspect Billing & Licenses review to Billing to review assigned phone numbers, active license plans, and past invoices.
- Contact Support to Cancel Submit a cancellation ticket through the 8x8 Support Portal or contact your account representative.
Frequently Asked Questions
What does XCaaS stand for?
XCaaS stands for eXperience Communications as a Service, combining contact center (CCaaS) and unified communications (UCaaS) in a single platform.
How do I port numbers out of 8x8?
Submit a port request with your new carrier, who will coordinate with 8x8 using your account number and billing address.
Dispute Rights & Fraud Prevention
If you discover an unrecognized 8x8 corporate charge, alert your account administrator and request an itemized billing audit from customer service.
Cardholders who suspect corporate card theft should initiate a formal dispute through their merchant bank within 60 days of the billing statement.
Independent reference — not affiliated with 8x8, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- 8x8 Business Phone Plans & Pricing https://www.8x8.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges