The short answer
A charge from FOLK.APP* CONTACTS corresponds to contact management, lightweight sales pipelines, or outbound email campaign seats from Folk Technologies SAS.
Why it shows up like this
The statement line FOLK.APP* CONTACTS corresponds to a paid software fee from Folk Technologies SAS, a European technology firm behind the folk lightweight collaborative CRM subscription. Designed for modern teams and startup founders, the software centralizes contacts imported from email inboxes and social platforms. Similar to workflows built inside Notion or specialized pipelines in Attio CRM, subscribers use folk to organize contact pipelines, track communication history, and run targeted outreach campaigns.
This charge appears when a monthly or annual membership renews, or when a user completes an initial 14-day trial period. Billing also triggers when a workspace administrator purchases extra contact enrichment credits or invites new team members, which automatically raises the total seat cost. Depending on how your banking institution records international software merchants, the line item may display as FOLK.APP* CONTACTS or FOLK TECHNOLOGIES.
To review or cancel this recurring expense, log in to your account at app.folk.app and open the workspace billing dashboard. From that menu, you can check user seats and download receipts, or downgrade the account to the free tier to prevent future card charges. If nobody in your company created an account with Folk Technologies SAS, notify your credit card issuer to dispute the unauthorized charge.
Don’t recognize it? Common scenarios
Unfamiliar software charges often stem from forgotten software trials or additional seat allocations added by coworkers. Review your workspace member list and recent credit packages before assuming the transaction is unauthorized.
- An ongoing monthly or annual team subscription renewed on the credit card.
- Extra contact enrichment credits were purchased for email finding.
- A 14-day free trial converted to a paid monthly plan.
How to locate the invoice and cancel
Account administrators can view detailed receipts directly within the web application. Follow these steps to adjust your plan before the next billing cycle.
- Log in to folk Open app.folk.app and sign in with your Google or work account.
- Access Workspace Settings review to Settings > Billing to review user seats, enrichment credits, and download receipts.
- Downgrade to Free Tier Select Downgrade to Free (up to 100 contacts) to prevent upcoming recurring charges.
Frequently Asked Questions
What is included in the folk Free tier?
The free tier includes up to 100 contacts and 100 emails sent per month with basic pipeline management.
Can I get a refund on folk CRM?
folk subscriptions are non-refundable. Downgrading takes effect at the end of the current billing cycle.
Dispute Rights & Fraud Prevention
Under federal consumer banking rules, you have 60 days from the statement date to challenge unauthorized credit card charges. If your payment details were compromised, cancel the card immediately with your issuing bank and submit a formal dispute.
Independent reference — not affiliated with Folk Technologies SAS. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- folk CRM Pricing & Feature Plans https://www.folk.app
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges