The short answer
A charge from FRESHBOOKS* INVOICING represents a monthly or annual cloud invoicing and accounting subscription from 2ndSite Inc. (FreshBooks).
Why it shows up like this
The line item FRESHBOOKS* INVOICING represents a subscription billing from 2ndSite Inc. (FreshBooks), the software company behind FreshBooks Cloud Accounting & Invoicing. Independent contractors and small business operators use this cloud platform to track billable hours and manage customer invoicing. Depending on your bank statement formatting, you might also see this charge listed as FRESHBOOKS.COM, 2NDSITE* FRESHBOOKS, or with an associated billing phone number.
This charge typically posts as a recurring monthly or annual membership fee. If you recently evaluated the software, an initial 30-day promotional trial may have converted into a standard paid tier such as Lite or Plus. Charges can also reflect additional team seats, client expansion add-ons, or payment processing deductions when your clients pay online through FreshBooks Payments.
To confirm the charge, check whether an internal colleague or external bookkeeper purchased the software instead of alternative bookkeeping platforms like QuickBooks Online or Wave Accounting. You can download itemized invoices or cancel ongoing billing directly by signing in at my.freshbooks.com and opening the Billing & Upgrades menu. If nobody in your organization authorized the account, contact FreshBooks customer support and alert your card issuer to dispute the unauthorized charge.
Common reasons for this charge
Most unexpected FreshBooks charges occur when an active subscription renews or an initial trial period transitions to a paid plan.
- An ongoing monthly or annual FreshBooks subscription renewed automatically.
- A 30-day free trial concluded and converted to a paid monthly plan.
- Additional billable client seats or team member add-ons were enabled.
How to locate the invoice and cancel
- Sign in to FreshBooks Go to my.freshbooks.com and log in with your credentials.
- Access Billing Settings Click the Gear icon in the top right and select Billing & Upgrades.
- Cancel Subscription Click Cancel My Account to terminate ongoing billing.
Frequently Asked Questions
Does FreshBooks offer a money-back guarantee?
FreshBooks provides a 30-day money-back guarantee for first-time annual plan subscriptions upon request to support.
What happens to past invoices after canceling FreshBooks?
You retain access to view and export previous invoices and payment records for a limited period before account archiving.
Dispute Rights & Fraud Prevention
If you did not sign up for FreshBooks, check with partners or contractors managing your invoicing.
Dispute unauthorized charges with your credit card provider under the Fair Credit Billing Act within 60 days.
How do I report an unexpected FreshBooks charge?
Contact FreshBooks support at support@freshbooks.com or call 1-866-303-6061, and notify your card issuer.
How long does a card dispute take?
Card issuers must complete their formal investigation within two billing cycles (up to 90 days).
Independent reference — not affiliated with 2ndSite Inc. (FreshBooks). Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- FreshBooks Terms of Service https://www.freshbooks.com
- CFPB: Credit Card Dispute Guidelines https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges