The short answer
A charge from FRONT APP* TEAM INBOX represents Front shared team email collaboration, omnichannel customer communication, or workflow automation from Front Systems Inc.
Why it shows up like this
A statement line labeled FRONT APP* TEAM INBOX represents a recurring software charge from Front Systems Inc., the developer of the Front Shared Inbox & Customer Service Platform. Organizations use Front to route customer messages and coordinate shared email accounts (such as support@ or info@). Card statements may also display this transaction under aliases like FRONT SYSTEMS INC, FRONTAPP.COM, or FRONT INBOX.
This charge occurs on either a monthly or annual subscription schedule. Billing calculations depend on the number of active user seats assigned on tiers like Starter or Growth. Unexpected charges or invoice spikes frequently happen when department leads add teammate licenses during expansion or transition off an initial product trial into an active agreement.
If you do not recognize this charge on your corporate credit card, check with your operations or customer service teams before disputing it. Many businesses implement Front as an alternative to shared communication suites like Help Scout Plus or Intercom Messenger. Workspace administrators can audit active seats and review billing records by logging into app.frontapp.com and navigating to Settings > Company > Billing. If no authorized staff member created the account, reach out to Front customer support and contact your credit card issuer to report potential fraud.
Don’t recognize it? Common scenarios
Unrecognized charges frequently arise when an office team adds shared email seats or an administrative trial automatically transitions into an active subscription.
- A business team added new user seats to manage shared inboxes (like support@ or sales@).
- An ongoing monthly or annual Front Growth subscription auto-billed.
- Additional shared email channels or automated workflow rules were added.
How to locate the invoice and cancel
- Sign in to Front App Go to app.frontapp.com and log in with your administrative credentials.
- Review Settings & Billing review to Settings > Company > Billing to view licensed teammate counts and past invoices.
- Cancel or Downgrade Subscription Select Plan Details and click Cancel Plan or remove unassigned team seats.
Frequently Asked Questions
What does Front do?
Front allows multiple team members to manage shared email addresses, assign conversations, comment internally, and automate replies in a unified inbox.
How do I cancel Front?
Administrators can cancel recurring subscriptions in Settings > Company > Billing.
Dispute Rights & Fraud Prevention
If your organization never registered an account with Front Systems Inc., notify Front support and file a billing dispute through your credit card provider under the Fair Credit Billing Act.
Independent reference — not affiliated with Front Systems Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Front Pricing Plans & Features https://front.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges