The short answer
GO2BANK*MONTHLY is the monthly account maintenance fee for GO2bank, the mobile branch brand of Green Dot Bank (Member FDIC). The $5.00 fee is assessed each month unless you receive eligible direct deposits.
Cracking the mobile banking code
A line item reading GO2BANK*MONTHLY or GO2BANK GREENDOT reflects account activity on a GO2bank debit card account. Green Dot Corporation, a long-time provider of prepaid cards and retail cash reload networks, launched GO2bank as its flagship digital banking app offering direct deposit, overdraft protection up to $200, and high-yield savings.
GO2bank accounts carry a standard $5.00 monthly service charge. However, Green Dot waives this fee whenever the account receives a qualifying payroll or government benefits direct deposit during the previous monthly statement cycle. If your direct deposit paused, changed jobs, or fell below qualifying rules, the system automatically posts the $5.00 charge.
Other common GO2bank descriptors include ATM withdrawal fees, cash reload transaction records from retail partners like Walmart or Walgreens, and instant card-to-card transfer debits.
When it's not what you think
- A direct deposit gap caused your account to miss the monthly $5.00 fee waiver requirement.
- An out-of-network ATM operator fee posted alongside a cash withdrawal.
- A retail cash deposit fee charged when adding funds at a participating store register.
- An old prepaid card account you opened years ago still carries a small active balance.
Follow the paper trail
- Log into the GO2bank app or go2bank.com Review your monthly statement to see whether a direct deposit was credited during the corresponding billing period.
- Check direct deposit settings with your employer Ensure your payroll direct deposit remains active and properly routed to GO2bank routing and account numbers.
- Close the account if you no longer use it Contact GO2bank customer service at 855-459-1351 to request formal closure and avoid accumulating monthly fees.
Frequently asked questions
How do I get GO2bank to waive the $5 monthly fee?
You must receive a qualifying direct deposit of payroll or government benefits in the previous monthly statement cycle to have the $5 fee waived.
Is GO2bank the same company as Green Dot Bank?
Yes. GO2bank is a brand and trade name of Green Dot Bank, Member FDIC. Deposits are FDIC-insured through Green Dot Bank.
Independent reference — not affiliated with Green Dot Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- GO2bank Deposit Account Agreement and Fee Schedule https://www.go2bank.com/content/dam/go2bank/legal/about/docs/daa.pdf
- FDIC - Green Dot Bank Institution Directory https://banks.data.fdic.gov/bankfind-suite/bankfind?name=Green%20Dot%20Bank
Reviewed Sep 26, 2026 · high · About UnknownCharges