The short answer
A charge for GOGO* INFLIGHT INTERNET represents in-flight Wi-Fi connectivity or a monthly airline internet subscription from Gogo Inc. / Intelsat.
Why it shows up like this
A credit card line item reading GOGO* INFLIGHT INTERNET corresponds to onboard satellite and air-to-ground connectivity managed by Gogo Inc. / Intelsat. This merchant descriptor identifies a Gogo In-Flight Internet Pass / Subscription purchased during commercial flights across participating airline carriers. Commercial airlines partner with Gogo and Intelsat to deliver in-cabin Wi-Fi networks and messaging capabilities while aircraft are in transit.
The charge generally stems from two scenarios: an ad-hoc single-flight internet access pass or a recurring monthly airline subscription plan. Passengers frequently purchase single-use hourly or full-flight access passes via the captive Wi-Fi portal on their laptop or mobile phone. However, business travelers often choose monthly unlimited or airline-specific plans that automatically rebill each month. If you purchased a recurring monthly pass for a business trip, the subscription continues billing indefinitely until you manually terminate it.
To review or cancel your billing, visit gogoair.com, log in to your user profile, and navigate to My Account > Manage Subscriptions. There you can review active pass status and stop future auto-renewals. If you experienced severe connection outages while in flight, Gogo customer care offers session refunds when submitted through their online support portal. For charges appearing when no one in your household traveled, notify your bank immediately to file a fraudulent charge dispute.
Common reasons for this charge
- You purchased a flight session or hour pass while connected to aircraft Wi-Fi.
- A monthly Gogo Inflight Internet subscription renewed automatically.
- A family member used your card to access internet during a recent flight.
How to locate the invoice and cancel
- Log in to your Gogo account Go to gogoair.com and sign in to manage your active passes and subscriptions.
- Inspect subscription status review to My Account > Manage Subscriptions to review monthly auto-renewals.
- Cancel recurring pass Click Cancel Subscription or contact Gogo Customer Care at 1-877-350-0038.
Frequently Asked Questions
Why is Gogo charging me every month?
If you signed up for a monthly Gogo Airline Plan or Unlimited Pass, it automatically renews monthly until cancelled in your account settings.
Can I get a refund if the in-flight Wi-Fi was down?
Gogo provides refunds for flight sessions that experienced outages when reported through their customer care portal.
Dispute Rights & Fraud Prevention
If you did not fly or sign up for Gogo services, verify whether a family member initiated a subscription pass.
For unauthorized charges, contact Gogo support immediately and dispute the transaction with your credit card provider within 60 days.
How do I reach Gogo customer care?
Call 1-877-350-0038 or initiate live chat at gogoair.com/support for account assistance.
How do I cancel an auto-renewing Gogo pass?
Turn off auto-renewal in your Gogo account profile or request cancellation via customer care before your billing renewal date.
Independent reference — not affiliated with Gogo Inc. / Intelsat. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Gogo Inflight Customer Support & Plans https://www.gogoair.com
- CFPB: Disputing Billing Errors https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges