What is the GRASSHOPPER* VIRTUAL charge?

Why it shows up like this

A statement charge labeled GRASSHOPPER* VIRTUAL comes from GoTo Technologies USA, Inc., the telecommunications and software company operating the Grasshopper phone service. This transaction pays for a Grasshopper Virtual Phone Number Subscription, which supplies entrepreneurs and small businesses with dedicated local or toll-free numbers that route incoming calls to existing mobile devices. Billing statements may also show descriptors such as GRASSHOPPER GROUP or GOTO*GRASSHOPPER.

This billing event generally corresponds to an automatic monthly or annual membership renewal. Grasshopper plans (such as the Solo or Partner tier) renew every billing cycle until manually cancelled by the account administrator. Extra charges may also occur if your business added additional telephone extensions or incurred international calling fees beyond standard plan limits.

To verify this charge or manage your service, log in to grasshopper.com and navigate to the billing section under account settings. From there, you can view past invoices and cancel future renewals. If you never signed up for business phone service through GoTo Technologies USA, Inc., your payment information may have been compromised, so you should contact your card issuer immediately to report unauthorized charges.

Don’t recognize it? Common scenarios

Unrecognized phone charges often stem from forgotten business trials or auxiliary lines opened for temporary marketing campaigns.

• A small business owner or freelancer set up a virtual business phone number and toll-free line.
• An ongoing monthly or annual Grasshopper subscription auto-renewed.
• Extra extension numbers or voice studio greeting add-ons were billed.

How to locate the invoice and cancel

1. Sign in to Grasshopper Portal Go to nuance.grasshopper.com or grasshopper.com and log in with your primary phone number.
2. review to Settings & Billing Click on Settings > Billing to review your active plan and past payment receipts.
3. Cancel Service Online Select Account Details and click Cancel My Account to turn off recurring charges.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If GoTo Technologies USA, Inc. cannot locate an active account under your email or phone number, file an unauthorized transaction claim with your bank.

Your financial institution can cancel the compromised card and reverse the unauthorized transactions under consumer protection rules.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Grasshopper Virtual Phone Pricing https://grasshopper.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov