The short answer
This charge is a recurring subscription for Hootsuite software. It is typically authorized by the business owner or marketing team.
Why is Hootsuite charging my card?
Seeing HOOTSUITE MEDIA on your bank or credit card statement indicates a software subscription payment processed by Hootsuite Inc. This billing descriptor corresponds to social media management software, scheduling tools, and digital marketing analytics subscriptions used by businesses and marketing professionals. Because Hootsuite operates as a cloud-based software-as-a-service (SaaS) platform, subscription fees renew automatically on a recurring monthly or annual basis unless cancelled beforehand.
The appearance of this charge on your billing statement is triggered by your scheduled software license renewal or an initial sign-up for a professional or team plan. If a member of your marketing team, public relations department, or an external agency linked a company card to a Hootsuite account, recurring invoices will continue to post until the plan is officially terminated in the platform's billing settings.
To verify the legitimacy of the charge, check with your internal marketing staff or log into your dashboard at hootsuite.com under billing settings to review active invoices. If the software is no longer needed, you can cancel your subscription directly through the online dashboard. Should you find an unauthorized charge or suspect fraudulent card usage, reach out to customer support or contact your financial institution immediately to initiate a formal billing dispute.
- Review invoices Log into the account to view the billing history.
Can I get a refund?
Refund policies vary. You must contact support directly to request any credits.
Is this a fraud risk?
No, this is generally a legitimate business expense unless your card was stolen.
How to cancel your Hootsuite subscription
To stop future charges, you must log into the Hootsuite dashboard and locate the billing settings. Look for the cancellation button and follow the prompts to confirm your decision.
Keep in mind that deleting the app will not stop the billing cycle. You must complete the cancellation process through their official website to avoid next month's fee.
- Cancel online Go to the account settings and select cancel subscription.
When does the cancellation take effect?
Your access will usually remain active until the end of the current billing cycle.
Will I be charged again?
If you cancel before the renewal date, you will not see another charge.
Independent reference — not affiliated with Hootsuite. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Hootsuite Official Help https://help.hootsuite.com/
- Hootsuite Pricing https://www.hootsuite.com/billing
Reviewed Aug 31, 2026 · high · About UnknownCharges