What is the HOTJAR* HEATMAP RECORD charge?

Why it shows up like this

A billing line reading HOTJAR* HEATMAP RECORD on your bank statement indicates an active subscription to Hotjar, a product experience and digital analytics platform operated by Contentsquare / Hotjar Ltd. Hotjar provides website tracking software that captures user clicks, scroll heatmaps, and visitor session recordings to help marketing or product teams understand site behavior. If you manage a website, run an e-commerce store, or work with a web developer who configured analytics tools, this entry reflects an active Hotjar Website Heatmaps & Session Recording Subscription.

This charge typically posts on a recurring monthly or annual schedule depending on the plan chosen during registration. Hotjar offers several product lines, including Observe for heatmaps and recordings, Ask for feedback surveys, and Engage for user interviews. Billing commonly begins after a 14-day free trial rolls into a paid Plus, Business, or Scale tier. Charges also trigger automatically when an account administrator increases the daily session capture limit or renews an existing annual commitment.

If you do not recall signing up for Hotjar, check with colleagues, agency partners, or technical team members who hold billing access to your company domain. You can verify your active plan by logging into insights.hotjar.com and navigating to Organization Settings under Plans & Billing. From there, you can view past payment receipts, modify capture limits, or downgrade to the free Basic plan to stop future card debits. If the charge was unauthorized, contact your card issuer promptly to file a billing dispute and request a replacement card.

Don’t recognize it? Common scenarios

Unfamiliar analytics charges frequently trace back to marketing teams or external digital contractors testing site optimization tools on your domains. Review your company card logs and check with anyone who manages your web infrastructure.

• A website owner or marketer installed the Hotjar tracking code to analyze visitor click heatmaps and recordings.
• A 15-day free trial converted into an ongoing monthly or annual Plus/Business plan.
• An ongoing annual Hotjar Observe subscription auto-renewed.

How to locate the invoice and cancel

1. Sign in to Hotjar Account Go to insights.hotjar.com and log in with your administrator email.
2. Review Organization & Billing review to Organization Settings > Plans & Billing to view session limits, active sites, and invoices.
3. Downgrade to Basic Plan Click Downgrade to Basic (Free) to stop recurring monthly credit card charges.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

Under the Fair Credit Billing Act, cardholders maintain the right to challenge unauthorized transactions within 60 days of the statement date. If Contentsquare billing cannot locate your account or refuses a legitimate refund request, report the unauthorized charge directly to your credit card fraud department.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Hotjar Pricing and Plans https://www.hotjar.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov