What is the INTERCOM* CUSTOMER APP charge?

Why it shows up like this

When you see INTERCOM* CUSTOMER APP on your financial statement, the charge originates from Intercom, Inc., a prominent provider of AI-powered customer service platforms, live chat software, and automated support ticketing tools.

This charge typically appears because your business maintains an active subscription for customer support widgets, teammate seat licenses, or usage-based fees like Fin AI bot conversation resolutions. Subscriptions renew automatically on a monthly or annual basis depending on your selected billing frequency unless your workspace is downgraded or cancelled.

To verify the charge, log into your Intercom workspace administrator dashboard and check the billing and invoice history tab. If you no longer require the service or notice unapproved seat additions, you can adjust your plan settings or cancel the subscription directly through the account portal. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

If you do not immediately recognize this charge, check if a colleague or department head registered your company for a customer support trial using your card.

• A business deployed the Intercom live chat widget on its customer-facing web app.
• Fin AI Bot resolved customer support tickets, incurring per-resolution charges.
• Monthly teammate seat licenses or Proactive Support messaging add-ons auto-billed.

How to locate the invoice and cancel

Accessing and managing your billing records is centralized within the account settings of the Intercom platform.

1. Sign in to Intercom Workspace Go to app.intercom.com and log in with your administrator account.
2. Check Settings & Subscriptions review to Settings > Billing > Subscriptions to view teammate seats, Fin AI usage, and invoices.
3. Cancel or Adjust Plan Click Cancel Subscription under Plan details to terminate recurring billing at the end of the period.

Frequently Asked Questions

Review common questions regarding subscription renewals, agent seats, and AI usage fees.

Dispute Rights & Fraud Prevention

If you encounter billing errors or suspect unauthorized charges on your company card, you can dispute the transaction through your financial institution.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Intercom Pricing and Plans https://www.intercom.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov