What is the IONOS* 1AND1 charge?

Why it shows up like this

When you see IONOS* 1AND1 on your bank or credit card statement, the charge originates from IONOS Inc. (formerly known as 1&1 Internet), a global web hosting company, cloud server provider, and domain name registrar serving millions of business websites.

This charge typically appears because an ongoing web hosting subscription, business email package, or domain renewal automatically renewed. Many customers sign up for promotional rates that cost as little as one dollar per month during the first year, and when that introductory period expires, accounts automatically transition to standard non-promotional pricing.

To verify the charge, log into your IONOS customer portal to review your invoice history and active contract details. If you no longer use the hosting service or wish to avoid ongoing renewal fees, you must submit a formal cancellation request through your account management settings before the renewal deadline. You can also contact customer support for assistance with account closures. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? You might still

If you do not immediately recognize this charge, check if a colleague or web developer set up a testing environment or domain registration using your payment card.

• A $1 promotional web hosting contract reached month 13 and renewed at standard monthly rates.
• An annual domain name or professional business email renewed on your card.
• A cloud VPS instance remained active in your account.

What to do, in order

Managing your services and contracts requires navigating through the centralized IONOS customer portal.

1. Sign in to IONOS Cloud Panel Open my.ionos.com and log in with your customer ID or email.
2. Check Invoices & Contracts review to Invoices & Payment to view itemized monthly contract charges.
3. Cancel Contract Go to Contracts & Subscriptions > Cancellation to submit a contract termination request.

Quick questions

Review answers to common inquiries regarding company renames, billing descriptors, and contract cancellation timelines.

Dispute Rights & Fraud Prevention

If you encounter billing discrepancies or suspect unauthorized charges, you have the right to contact your bank to dispute the transaction.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• IONOS Billing and Payment Help https://www.ionos.com
• FTC: Disputing Credit Card Charges https://consumer.ftc.gov