The short answer
This is a subscription or in-game purchase for RuneScape or Old School RuneScape, developed by Jagex Limited.
Why am I seeing this charge?
When the **JAGEX LTD** billing descriptor appears on your bank statement, it signifies an authorized payment processed by **Jagex Limited**, the British video game developer behind popular massively multiplayer online games like RuneScape and Old School RuneScape. Players encounter this billing name when purchasing recurring monthly game memberships, annual Premier Club packages, or in-game tradeable bonds to access premium content and member-only worlds.
These charges occur automatically on a recurring schedule if your account is enrolled in auto-renewal, or they appear as a one-time charge when buying virtual currency and package upgrades. Because many long-term players link their debit or credit cards for automatic monthly renewals, charges often process without immediate prompt. Unrecognized charges in households with children or teenagers frequently originate from younger family members playing online games.
To verify this transaction, check with members of your household who play RuneScape or inspect your email inbox for payment receipts from **Jagex Limited**. If you wish to stop future renewals, log into your account portal on the official website to manage billing preferences or contact support.
How to cancel a Jagex subscription
If you have an active membership you wish to stop, you can cancel the recurring payments directly through the official RuneScape website. Managing your billing settings promptly prevents unwanted future charges from recurring on your payment card.
- Log in to your account Visit the official RuneScape website and log in to the account management section.
- review to subscriptions Select 'Subscriptions' to view your active recurring memberships.
- Cancel active agreements Follow the prompts to cancel your membership. You will retain access until the end of the current billing cycle.
Why did Jagex Limited charge my card or bank account?
Charges from Jagex Limited under statement descriptor "JAGEX LTD" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Jagex Limited?
Log in to your Jagex Limited account portal at https://support.runescape.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Jagex Limited. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- RuneScape Support - Unrecognised Payments https://support.runescape.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges