What is the JUMPCLOUD* CLOUD DIR charge?

Why it shows up like this

Seeing JUMPCLOUD* CLOUD DIR on your financial statement indicates a billing transaction from JumpCloud Inc. for cloud directory services, unified identity management, and cross-operating system device control. IT administrators use this comprehensive platform to replace traditional on-premises directory infrastructure with cloud-based user authentication, single sign-on, and security controls.

This charge typically appears on corporate or business credit cards when a monthly per-user subscription plan automatically renews based on active employee counts. Companies scale their IT spending up or down as staff members join or leave the organization, resulting in recurring monthly billing adjustments for active user directories.

To verify the validity of this charge, log into the administrative console at console.jumpcloud.com and check the billing and user management sections. If your organization no longer utilizes the platform, an admin can deactivate user seats or submit a cancellation request to stop future billing cycles permanently. Review your bank statements regularly to catch unauthorized transactions early and protect your financial accounts from fraudulent activity. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

Review further details and instructions for managing or resolving charges related to JumpCloud Inc..

Verify all account settings and billing statements promptly to prevent unexpected renewals.

• An IT admin added new user accounts or workstations to JumpCloud Open Directory.
• A business transitioned from the free 10-user tier to a paid JumpCloud Core Directory package.
• Annual enterprise identity subscription auto-renewed.

How to locate the invoice and cancel

Review further details and instructions for managing or resolving charges related to JumpCloud Inc..

Verify all account settings and billing statements promptly to prevent unexpected renewals.

1. Sign in to JumpCloud Admin Portal Go to console.jumpcloud.com and log in with your administrative account.
2. review to Account & Billing Click on Settings > Account > Billing to inspect user counts, package tiers, and downloadable PDF invoices.
3. Cancel or Adjust Seats Delete inactive users to reduce seat counts or submit a cancellation request under Account Details.

Frequently Asked Questions

Review further details and instructions for managing or resolving charges related to JumpCloud Inc..

Verify all account settings and billing statements promptly to prevent unexpected renewals.

Dispute Rights & Fraud Prevention

Review further details and instructions for managing or resolving charges related to JumpCloud Inc..

Verify all account settings and billing statements promptly to prevent unexpected renewals.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• JumpCloud Directory Pricing https://jumpcloud.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov