The short answer
KEEPS* HAIR represents quarterly (every 3 months) or monthly recurring shipments of prescription hair loss treatments (Finasteride, Minoxidil, or Ketoconazole) from Keeps.
Understanding your Keeps hair care charge
A charge appearing as KEEPS* HAIR on your financial statement represents a telehealth subscription and medication delivery transaction from Thirty Madison, Inc. This service provides medical consultations and quarterly shipments of prescription hair loss treatments, such as finasteride and minoxidil, directly to patients at home.
You will see this charge on your credit card statement when your quarterly ninety-day treatment supply automatically renews and ships from the online pharmacy. Patients maintain these recurring deliveries to ensure uninterrupted treatment regimens for male pattern baldness without needing frequent in-person doctor visits.
To review your prescription details, track shipment dates, or modify your delivery schedule, log into your account dashboard at keeps.com. If you wish to pause shipments or cancel your subscription entirely, update your plan settings online before the pharmacy dispenses and fulfills your next quarterly refill order. Review your bank statements regularly to catch unauthorized transactions early and protect your financial accounts from fraudulent activity. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Quarterly 3-month prescription refill shipment.
- Monthly topical foam or thickening shampoo autoship.
- Annual clinical consultation renewal fee ($5).
- Check keeps.com account dashboard Log in at keeps.com/login to view your prescription dosage, doctor messages, and next billing date.
- Cancel or adjust delivery frequency Manage your subscription online or email help@keeps.com to pause shipments before fulfillment begins.
Can I cancel Keeps online?
Yes, you can cancel your subscription directly in your keeps.com account settings under Manage Subscription.
Why did Thirty Madison, Inc. charge my card or bank account?
Charges from Thirty Madison, Inc. under statement descriptor "KEEPS* HAIR" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
Independent reference — not affiliated with Thirty Madison, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Keeps Terms of Use https://www.keeps.com
- CFPB: Disputing Recurring Payments https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges