The short answer
This charge is for a KONG Box subscription, which delivers a curated selection of durable KONG toys, treats, and training tools for dogs on a monthly basis.
What comes in a KONG Box?
A charge reading KONG BOX*SUBSCRIPTION on your bank statement represents a recurring payment for the KONG Box pet subscription service operated by The KONG Company. This delivery program sends curated packages containing durable rubber toys, interactive treats, and training guides tailored to your dog size and chewing habits directly to your doorstep.
Most unexpected charges occur because customers enrolled in a multi-month subscription commitment during a promotional sign up period, leading to automatic renewals when the initial term concludes. Because billing occurs on a recurring schedule, payments post automatically each month or at the start of each new contract block until canceled through the user portal.
To verify order details or halt upcoming deliveries, log into your profile on the official KONG Box website and review your active subscription settings. Keep in mind that multi-month commitments generally require completing the agreed term before cancellation takes full effect. If you suspect fraudulent activity, reach out to customer service or contact your card issuer to dispute the unauthorized transaction. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Check Account Log into your KONG Box profile to see how many months remain on your commitment.
Are the toys guaranteed indestructible?
No dog toy is truly indestructible. However, KONG replaces toys if your dog destroys them quickly under normal use.
Do I have to get a box every month?
The standard subscription is monthly, but customer service can occasionally arrange altered delivery schedules.
Canceling the KONG Box service
Ending the subscription requires logging into the KONG Box website and altering your auto-renewal preferences. If you agreed to a 6 or 12-month commitment, you are obligated to finish the term before billing stops.
Turning off auto-renew simply prevents the system from starting a brand-new multi-month contract once your current obligation is fulfilled.
- Log In Access your account settings on kongbox.com.
- Opt Out of Renewal Follow the prompts to ensure your contract does not automatically refresh at the end of the term.
Can I cancel early if I don't want the remaining boxes?
Early cancellation of a commitment term is generally not allowed without paying a termination fee.
Can I return an unwanted box?
KONG Box does not accept returns of shipped boxes, but they do handle quality issues via their support team.
Independent reference — not affiliated with KONG. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- KONG Box Terms https://www.kongbox.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges