What is the LIGHTSPEED* POS COMM charge?

Why it shows up like this

A charge appearing on your bank or credit card statement under descriptors such as LIGHTSPEED* POS COMM, LIGHTSPEED HQ, or LSP* [MERCHANT] indicates a transaction processed by Lightspeed Commerce Inc. Lightspeed is a publicly traded cloud commerce platform supplying point of sale hardware, inventory management software, and integrated payment processing to retail shops, golf operators, and hospitality businesses. Retailers and restaurant owners rely on these monthly subscription services to run their cash registers, track inventory levels, and manage daily sales operations across multiple physical locations.

These recurring charges typically materialize on your financial statements due to active monthly or annual software subscription renewals, hardware lease agreements, or customer point of sale transactions processed through the Lightspeed merchant network. If you operate a retail storefront or dining establishment using Lightspeed registers, your business bank account will be automatically debited according to the billing cycle outlined in your master services agreement. Unexpected charges frequently occur when free software trials convert into paid subscriptions, additional register terminals are added to your account, or business partners renew annual service contracts without prior notice.

To verify, manage, or cancel this charge, log into your Lightspeed BackOffice portal at cloud.lightspeedapp.com to review your active subscription tier and billing invoices. If you do not recognize the transaction or suspect unauthorized billing activity on your corporate card, contact Lightspeed support directly at 1-866-932-1801 or submit a formal cancellation notice through your assigned account executive. Business credit card charges must be reviewed promptly, and any fraudulent billing disputes should be reported to your card issuer within corporate liability timeframes.

Common reasons for this charge

Review these common subscription events to determine why the charge posted to your account.

• A monthly SaaS subscription for Lightspeed Retail or Lightspeed Restaurant POS software.
• A retail store or boutique purchase processed via Lightspeed Payments.
• An annual POS hardware or terminal maintenance contract renewal.

How to locate the invoice and cancel

Follow these administrative steps to access your billing dashboard and download official invoices.

1. Sign in to Lightspeed BackOffice Go to cloud.lightspeedapp.com and log in with your merchant account.
2. review to Billing Go to Settings > Billing to review monthly software invoices and plan details.
3. Manage Subscription Contact your assigned Lightspeed account executive to adjust register counts or cancel service.

Frequently Asked Questions

Review these answers regarding subscription renewals and contractual billing obligations.

Dispute Rights & Fraud Prevention

Understand your rights when reviewing corporate card statements and dealing with billing discrepancies.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Lightspeed Terms of Service https://www.lightspeedhq.com
• FTC: B2B Commercial Software & POS Standards https://www.ftc.gov