The short answer
A charge from LIVECHAT* TEXT CLOUD corresponds to LiveChat website messaging, ChatBot automation, or HelpDesk ticketing software from Text S.A. / LiveChat.
Why it shows up like this
The billing descriptor LIVECHAT* TEXT CLOUD represents software subscription charges from Text S.A., the parent company behind LiveChat, ChatBot, and HelpDesk tools. Businesses utilize these communication platforms to embed real-time chat widgets on websites, manage customer service inquiries, and deploy automated support agents for online visitors.
You will see this line item appear on your corporate credit card statement when your monthly or annual per-agent billing cycle renews. Subscription costs scale based on the number of active agent seats assigned to your team and the chosen service tier, ranging from starter packages to enterprise solutions.
If your company no longer requires this communication service, you can log into your administrative dashboard to deactivate licenses and cancel future renewals. Review your billing history in account settings to confirm invoice details before contacting customer support or initiating a bank dispute. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
If this charge appears unexpectedly on your personal card, another team member or business partner may have registered for a trial or activated a software seat using your payment details.
- A business embedded the LiveChat widget onto its website for online visitor sales and support.
- An ongoing monthly or annual Team subscription auto-renewed.
- ChatBot.com or HelpDesk.com add-on licenses were billed.
How to locate the invoice and cancel
Accessing your billing dashboard allows you to download historical PDF invoices and manage active subscription seats.
- Sign in to LiveChat Accounts Go to accounts.livechat.com and log in with your primary administrative credentials.
- review to Billing Settings Go to Settings > Billing to review active agent seat quantities and payment receipts.
- Cancel Subscription Click Cancel Subscription under Plan details to prevent future monthly credit card charges.
Frequently Asked Questions
What is Text S.A.?
Text S.A. (formerly LiveChat Software S.A.) is the parent company that operates LiveChat, ChatBot, HelpDesk, and OpenWidget.
How do I cancel LiveChat?
You can cancel anytime directly in your account billing settings before the next renewal date.
Dispute Rights & Fraud Prevention
If you suspect unauthorized card use or fraudulent billing activity, notify your financial institution immediately to freeze the card and request a replacement.
Independent reference — not affiliated with Text S.A.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- LiveChat Pricing and Plans https://www.livechat.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges