The short answer
This charge is for a recurring subscription or one-time purchase from Lush. It typically appears when an auto-refill plan processes a new shipment or a direct purchase is finalized.
Why is Lush charging my card?
When you see LUSH COSMETICS on your bank or credit card statement, it represents a purchase made at Lush, a well known global retailer specializing in handmade soaps, bath bombs, shampoo bars, and ethical skin care products. Charges appear either from online orders placed through their e-commerce platform or from in-store point of sale transactions.
Statement entries usually appear shortly after completing an online checkout or visiting a physical retail store. If you notice a recurring charge or an unexpected amount, it might stem from a recent purchase of beauty items, gift cards, or specialized subscription boxes like the Lush Kitchen box which delivers exclusive products monthly.
To verify this transaction, check your email inbox for an order receipt from Lush or inspect your online account purchase history. If you notice an unauthorized charge or suspect fraudulent card use, contact Lush customer support immediately or notify your bank to dispute the charge and request a replacement card. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Is Lush an automatic subscription?
Yes, many Lush products are sold as subscriptions that automatically rebill and ship at regular intervals unless explicitly canceled.
Can I pause my Lush deliveries?
Yes, you can pause or delay upcoming shipments by logging into your online account portal and adjusting the delivery schedule.
How to cancel Lush auto-refill
Stopping future Lush charges requires accessing their customer portal before the next scheduled billing date. Once a charge has already posted, the order has likely entered the fulfillment stage and may be difficult to intercept.
Be sure to check your email for any upcoming shipment notifications, as these provide a brief window to modify or cancel the order before the credit card authorization is captured.
- Log in Sign in to your Lush account on their official website.
- Manage Subscriptions review to the 'Manage Auto-Refills' or subscriptions section.
- Cancel Select the active plan and choose the cancellation option.
Does Lush offer refunds?
Refunds are generally provided for unopened, unused products returned within their specified window, minus any shipping fees.
How do I contact Lush support?
You can reach their support team via the contact form on their website or by emailing their dedicated customer service address.
Independent reference — not affiliated with Lush. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Lush Terms https://www.lush.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges