What is the MDX* EASY CARD MIAMI charge?

Why it shows up like this

When you notice MDX* EASY CARD MIAMI on your bank or credit card statement, it indicates a public transit transaction from the Miami-Dade Department of Transportation and Public Works (DTPW). This municipal transportation agency manages fare collection for Metrorail, Metrobus, and connected municipal transit services throughout Miami-Dade County.

Charges typically appear when you reload stored value onto a physical or virtual EASY Card, purchase a multi-day transit pass at a station vending machine, or tap a contactless credit card or smartphone at a Metrorail fare gate. Automated account reloads also trigger whenever your registered transit card balance falls below the established minimum threshold.

To verify or review the charge, sign into your transit account via the miamidade.gov portal to inspect individual station entry taps, bus boardings, and auto-load history records. If you believe an incorrect fare was deducted or if you need to disable recurring stored-value reloads, you can manage your payment preferences online or contact municipal transit support directly. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Common reasons for this charge

These transit transactions occur frequently when commuting via local public transit networks in Miami-Dade County. Reviewing your transit history helps clarify whether stored-value reloads or contactless taps triggered the charge.

• An automatic stored-value reload ($10-$20) triggered on your registered EASY Card account.
• You tapped your contactless credit card or phone at a Metrorail fare gate ($2.25 one-way fare).
• You purchased a 1-Day, 7-Day, or 1-Month transit pass on miamidade.gov or at an EASY Card vending machine.

How to locate the invoice and cancel

Managing your transit account requires signing into the official municipal portal online. You can inspect transaction timestamps and update your payment preferences there.

1. Log in to Miami-Dade Transit Portal Go to miamidade.gov/transit and sign in to your EASY Card account to view balances and order history.
2. Review trip logs Inspect Metrorail station entry/exit taps, Metrobus farebox transactions, and auto-load timestamps.
3. Contact EASY Card Support Call EASY Card Financial Support at 786-469-5151 or email easycard@miamidade.gov.

Frequently Asked Questions

Passengers often have questions regarding automated card reloads and contactless fare gates. The answers below address common billing inquiries.

Dispute Rights & Fraud Prevention

If you were not in South Florida, verify whether a family member commuted using a linked card.

If a vending machine charged your card without loading fare value, contact EASY Card support to obtain a transaction adjustment.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Miami-Dade Transit EASY Card Information https://www.miamidade.gov
• CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/