The short answer
A MULLVAD* VPN charge is an account-number-based, no-logging virtual private network privacy service payment from Mullvad VPN AB in Sweden.
Why it shows up like this
A charge appearing as MULLVAD* VPN on your financial statement represents a payment to Mullvad VPN AB in Sweden for anonymous virtual private network privacy services. Users purchase 30-day blocks of internet encryption using a randomized 16-digit account number that requires no personal email address.
These charges occur when a privacy-conscious user manually purchases additional VPN time or when an optional recurring credit card payment agreement is enabled on an account. Standard pricing is billed in Euros and converted to USD by your bank.
To check your remaining account time or cancel any active recurring billing agreements, sign in to the official Mullvad website using your account number. You can also contact their support team to request refunds under their 30-day money-back guarantee. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? You might still
Household members often purchase privacy tools using shared payment methods. Verifying account activity with family members helps clarify unexpected software transactions.
- A privacy-conscious user in your household bought 30 days of VPN time using your credit card.
- A recurring credit card agreement was enabled on a Mullvad account.
- Currency conversion from Euros (€5) posted as approximately $5.50 on your bank statement.
What to do, in order
Accessing your account settings online allows you to monitor active time expiration dates and disable automated renewals. Keeping your login credentials secure prevents unwanted renewal charges.
- Sign in to Mullvad Account Open mullvad.net and sign in with your 16-digit account number.
- Check Account Time View remaining time and active recurring payment agreements.
- Cancel Recurring Agreement If recurring billing was configured, click Cancel Subscription to stop automatic renewals.
Quick questions
Why does Mullvad not require an email address?
Mullvad creates randomized 16-digit account numbers to maintain zero-logging privacy so no personally identifiable information is linked to VPN activity.
Can I get a refund on Mullvad VPN?
Mullvad offers a 30-day money-back guarantee for credit card and PayPal purchases by contacting support@mullvadvpn.net with your account number.
Dispute Rights & Fraud Prevention
If you suspect unauthorized card use on software platforms, report the transaction to your financial institution. Banks can investigate fraudulent merchant charges and issue replacement cards.
Independent reference — not affiliated with Mullvad VPN AB. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Mullvad VPN Pricing & Terms https://mullvad.net
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges