The short answer
A charge from NATIONAL GRID* UTILITY represents a monthly electricity or natural gas utility payment for properties in Massachusetts or Upstate New York.
National Grid Utility Operations
A statement entry showing NATIONAL GRID* UTILITY represents a monthly electricity or natural gas utility payment for residential or commercial properties located in Massachusetts or upstate New York.
Customers incur this charge through automatic monthly bill deductions via AutoPay, balanced budget plans, or one-time online card payments processed on the official utility website. The billing amount fluctuates every month based on your actual energy consumption measured in kilowatt-hours or therms.
To review your energy usage details, check delivery charges, or manage your payment settings, log in to your account portal at nationalgridus.com. If you are moving or need to cancel utility billing for a property, submit a final meter read request and disable AutoPay through your online account dashboard to prevent future charges after vacating. Tracking monthly kilowatt-hour consumption patterns helps optimize utility budgets throughout peak heating and cooling seasons. Tracking monthly kilowatt-hour consumption patterns helps optimize utility budgets throughout peak heating and cooling seasons across residential properties. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Monthly electric or gas utility bill AutoPay deduction
- Online one-time debit/credit card payment on nationalgridus.com
- Service initiation or seasonal heating turn-on charge
Reviewing National Grid Statements
Check therm and kWh usage breakdown in your National Grid portal.
Monitoring monthly billing statements ensures accuracy in energy delivery and supply rates.
- Log in to nationalgridus.com and select your service region (MA or NY).
- Open "Bill & Payments" to review supply and delivery line items.
- Manage direct debit AutoPay in "Payment Settings".
Frequently Asked Questions
Customer service representatives can help resolve questions regarding billing discrepancies or supply choice options.
Why is there a separate supply charge on National Grid bills?
New York and Massachusetts allow competitive energy supply; National Grid bills for Basic Service default supply unless an alternative competitive supplier is chosen.
How do I cancel National Grid AutoPay before moving?
Sign in to nationalgridus.com, go to Payment Settings, and turn off Direct Pay at least 3 business days before your final meter read date.
Independent reference — not affiliated with National Grid USA. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- National Grid Rates and Tariffs https://www.nationalgridus.com
- Massachusetts Department of Public Utilities (DPU) https://www.mass.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges