The short answer
A charge from NATIONWIDE* PET INS represents a monthly or annual pet health insurance premium (Major Medical, Whole Pet, or Avian & Exotic) from Nationwide Mutual Insurance Company.
Why it shows up like this
A billing descriptor reading NATIONWIDE* PET INS denotes a monthly or annual pet health insurance premium payment processed by Nationwide Mutual Insurance Company for veterinary coverage.
Policyholders see this charge when paying for major medical, whole pet, or exotic animal insurance plans covering dogs, cats, birds, and reptiles. Depending on your pet's age, species, and deductible level, monthly premiums typically range from thirty-five to over one hundred dollars per animal.
To review your policy details, check billing invoices, or submit veterinary reimbursement claims, log in to your account on the petinsurance.com website. If you need to cancel your policy or stop premium payments, you must call Nationwide member care directly during business hours to finalize policy cancellation paperwork and stop automatic deductions. Maintaining direct communication with your insurer ensures smooth claims processing and transparent policy management. Maintaining direct communication with your insurer ensures smooth claims processing and transparent policy management for your beloved pets. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Reviewing your insurance policy documents confirms whether your automatic premium deduction aligns with your enrolled pet coverage plan.
- A monthly insurance premium payment for an enrolled dog, cat, bird, or exotic pet.
- An employer-sponsored voluntary pet insurance payroll or direct card deduction.
- An annual policy renewal payment.
How to locate the invoice and cancel
Reaching out to customer support agents helps clarify policy cancellation terms and ensures future billing stops promptly.
- Sign in to Nationwide Pet Portal Go to petinsurance.com and log in to your policyholder account.
- Access Billing Center review to Account > Payments & Invoices to view charge history and submit claims.
- Cancel Policy Call Nationwide pet member care at 1-800-540-2016 to cancel active coverage.
Frequently Asked Questions
Understanding waiting periods and coverage limits helps policyholders maximize their pet insurance benefits.
Does Nationwide insure exotic pets?
Yes, Nationwide is the only major US pet insurer offering dedicated health insurance plans for avian and exotic pets including birds, rabbits, reptiles, and ferrets.
Does Nationwide offer refunds on canceled policies?
Yes, Nationwide provides a 30-day money-back guarantee for new policies and prorated refunds on unused prepaid premium.
Dispute Rights & Fraud Prevention
If you did not authorize a Nationwide pet policy, contact member care and your credit card issuer.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Nationwide Pet Insurance?
Call 1-800-540-2016 or visit petinsurance.com/contact-us.
What is the timeline for bank billing inquiries?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Nationwide Mutual Insurance Company. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Nationwide Pet Insurance Terms & Conditions https://www.petinsurance.com
- NAIC: Consumer Guide to Pet Insurance https://content.naic.org
Reviewed Aug 15, 2026 · high · About UnknownCharges