The short answer
A charge for NOM NOM* FRESH PET FOOD represents a board-certified veterinary nutritionist fresh pet food subscription from NomNomNow Inc. / Mars Petcare.
Why it shows up like this
A bank statement charge showing NOM NOM* FRESH PET FOOD represents a recurring fresh pet food subscription or pet care product order from NomNomNow Inc. / Mars Petcare.
Nom Nom delivers pre-portioned fresh dog and cat food, veterinary-formulated nutrition plans, microbiome gut health test kits, and dietary supplements directly to consumer doorsteps on a recurring shipping schedule. Transactions appear on your credit card statement when an active subscription processes its regular weekly renewal or when a promotional introductory trial offer converts into an ongoing paid meal plan.
To verify the charge, sign into your customer account on the official pet food website to review your active pet profiles and upcoming delivery schedules. If you wish to pause or cancel future shipments, you can update your plan settings directly within the customer dashboard before the weekly fulfillment cutoff deadline. If an unrecognized charge occurs on your statement, contact customer support or dispute the transaction with your card issuer. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Review common reasons for recurring charges, including automatic delivery schedules and trial conversions.
- A regular recurring delivery of pre-portioned fresh pet food processed on your billing schedule.
- A trial meal offer converted into an ongoing full-price pet food subscription.
- A pet supplement or microbiome gut health test kit was purchased on nomnomnow.com.
How to locate the invoice and cancel
Access your account online to inspect invoices, review shipping dates, and manage subscription renewals.
- Log in to NomNomNow.com Go to nomnomnow.com and sign in to view your Pet Profile and upcoming deliveries.
- Review Plan Details review to Account > Plan Details to adjust portion sizes, delivery frequency, and recipes.
- Pause or Cancel Subscription Click Cancel Subscription under Plan Details or contact support before your weekly cutoff.
Frequently Asked Questions
Find answers regarding delivery scheduling, account cancellation deadlines, and customer service contact options.
How do I pause or change a Nom Nom delivery date?
Log in to nomnomnow.com, go to Plan Details, and click 'Reschedule' to select a different delivery date.
Can I cancel my Nom Nom subscription online?
You can manage, pause, or cancel your subscription online in your account dashboard without calling support.
Dispute Rights & Fraud Prevention
If you do not have a pet, check whether someone in your household ordered pet food using your card.
If you were charged after cancelling before the cutoff, contact customer care to issue a full refund.
How do I contact Nom Nom Customer Care?
Call 415-991-0669 or email care@nomnomnow.com for support.
What should I do if unauthorized charges occur?
Contact your bank to dispute fraudulent transactions under federal consumer protections.
Independent reference — not affiliated with NomNomNow Inc. / Mars Petcare. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Nom Nom Terms and Conditions https://www.nomnomnow.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges