The short answer
A charge from PAGERDUTY* INCIDENT represents on-call scheduling, incident notification paging, or digital operations management seat licenses from PagerDuty, Inc.
Why it shows up like this
The billing descriptor PAGERDUTY* INCIDENT on your corporate bank or credit card billing statement indicates an authorized software subscription fee billed by PagerDuty, Inc. for enterprise on-call scheduling, incident notification paging, and real-time operations management tool seat licenses used by engineering teams.
This charge typically appears because an engineering manager or IT administrator added new on-call responders to an active rotation schedule, or because a monthly or annual corporate team subscription renewed automatically on the organization payment card. Pricing scales directly based on active user seat tiers such as Professional, Business, or Enterprise plans.
To verify team invoices or cancel recurring user licenses, log in to your account portal on the platform, navigate to configuration account settings subscription, and remove unused user seats or switch to the free plan tier. If you notice unexpected billing adjustments, review your recent engineer additions for prorated mid-cycle charges or international SMS notification volume overages. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Corporate engineering budgets often encompass multiple subscriptions managed across decentralized department leads.
- An IT or engineering manager added new on-call engineers or customer responders to a PagerDuty schedule.
- An ongoing annual or monthly team subscription renewed on the corporate credit card.
- International SMS and phone call notification volume exceeded plan allowances.
How to locate the invoice and cancel
Downloading PDF tax receipts from the subscription management menu ensures accounting teams maintain accurate records of active user seats.
- Log in to PagerDuty Open <your-subdomain>.pagerduty.com and log in with your single sign-on or email.
- Inspect Account Settings & Invoices review to Configuration > Account Settings > Subscription to view user licenses and download past PDF invoices.
- Manage Subscriptions or Remove Users Delete unused user accounts or switch to the Free tier (up to 5 users) to eliminate monthly billing.
Frequently Asked Questions
Mid-cycle additions result in prorated charges reflecting the exact number of days remaining in the billing period.
How does PagerDuty bill for new users?
Adding users mid-cycle results in prorated charges for the remaining days of the current billing cycle.
Can I receive a refund from PagerDuty?
PagerDuty subscriptions are non-refundable. When cancelled, access continues through the end of the prepaid period.
Dispute Rights & Fraud Prevention
Verify internal administrative permissions immediately if an unassigned charge appears on financial statements.
Independent reference — not affiliated with PagerDuty, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PagerDuty Pricing & User Licensing Plans https://www.pagerduty.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges