The short answer
A charge from REDIS* CLOUD is a monthly managed in-memory database and caching subscription from Redis Labs, Inc.
Why it shows up like this
An entry reading `REDIS* CLOUD` on your billing statement represents a monthly managed in-memory database subscription from Redis Labs, Inc. This transaction covers hosted Redis Enterprise caching services, vector search tools, and high-performance key-value databases used by software engineers and tech companies. Statement descriptors typically appear as REDIS* CLOUD, REDIS LABS INC, or REDIS.COM when automated subscription invoices settle.
Billing for these services depends directly on configured memory size, replication high-availability settings, and network throughput across various cloud regions. Developers frequently test free database tiers that later convert into paid fixed or flexible subscription plans when memory limits are exceeded or production applications launch. Active database growth can also trigger automatic tier upgrades resulting in higher monthly charges.
To review or cancel your cloud subscription, sign in to your administrator dashboard at the official developer portal and navigate to the billing section. Inspect your active databases and delete any unneeded instances, as provisioned memory continues to incur charges even when empty. You can also contact technical support through the developer platform if you need assistance identifying the specific project associated with the billing.
Don’t recognize it? Common scenarios
Reviewing your account activity and past transaction receipts helps clarify the nature of these charges.
Reaching out directly to official customer support channels ensures any billing issues are resolved promptly.
- An application caching layer or real-time leaderboard was deployed on Redis Cloud.
- A free 30MB trial was upgraded to a paid fixed or flexible subscription plan.
- Active database memory growth triggered higher tiered monthly allocations.
How to locate the invoice and cancel
Reviewing your account activity and past transaction receipts helps clarify the nature of these charges.
Reaching out directly to official customer support channels ensures any billing issues are resolved promptly.
- Log in to Redis Cloud Console Visit app.redislabs.com and sign in to your administrator account.
- Check Billing and Invoices Select Billing & Payment from the account menu to view monthly charges.
- Delete or Downgrade Subscription review to Subscriptions and delete active databases to stop recurring charges.
Frequently Asked Questions
Reviewing your account activity and past transaction receipts helps clarify the nature of these charges.
Reaching out directly to official customer support channels ensures any billing issues are resolved promptly.
What is the difference between Redis Cloud fixed and flexible plans?
Fixed plans offer predictable monthly costs for set memory sizes, while Flexible plans scale dynamically with throughput and data size.
How do I avoid recurring charges on an empty Redis database?
You must delete the database subscription entirely in the console; empty provisioned databases still reserve RAM.
Dispute Rights & Fraud Prevention
Reviewing your account activity and past transaction receipts helps clarify the nature of these charges.
Reaching out directly to official customer support channels ensures any billing issues are resolved promptly.
Independent reference — not affiliated with Redis Labs, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Redis Cloud Billing Documentation https://docs.redis.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges