The short answer
This charge represents your organization's subscription to a paid Retool plan (such as Team or Business) or usage-based billing for external portal users, workflows, or Retool AI credits.
Understanding the Retool charge
A bank statement descriptor showing exact RETOOL INC indicates a low-code software platform subscription or internal tooling fee from Retool, Inc. Engineering teams, product managers, and operations departments use this platform to build custom internal tools, administrative dashboards, and automated workflows by connecting UI components to databases.
This transaction appears on your statement because your organization subscribed to a paid plan, such as the Team or Business tier, which bills on a per-user seat model. Monthly billing amounts can also fluctuate due to adding or removing team members, scaling external portal users, or consuming usage-based features like Retool Workflows and AI credits.
To verify account charges or cancel the subscription, log into your Retool workspace as an administrator and navigate to settings and billing. You must downgrade your organization to the free plan or archive inactive user seats to stop recurring monthly charges, or contact customer support if you encounter billing disputes. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Identify the account owner Retool is typically purchased by engineering, product, or IT leaders. Ask your technical teams if they recently deployed an internal tool.
- Review the invoice If you are the admin, go to Settings > Billing in your Retool instance to see a detailed breakdown of user seats and usage charges.
How to cancel or reduce costs
To stop Retool charges, an admin must downgrade the organization to the free tier or cancel the account entirely. If you only want to reduce the bill, you can archive inactive users so you are not charged for their seats.
- Log into your Retool workspace as an administrator.
- review to 'Settings' by clicking your profile picture.
- Go to the 'Billing' tab to manage your current plan.
- Downgrade to the Free plan, or go to the 'Users' tab to disable inactive accounts.
Why did Retool, Inc. charge my card or bank account?
Charges from Retool, Inc. under statement descriptor "RETOOL INC" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Retool, Inc.?
Log in to your Retool, Inc. account portal at https://docs.retool.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Retool. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Retool Pricing https://retool.com
- Retool Billing Settings https://docs.retool.com
Reviewed Aug 31, 2026 · high · About UnknownCharges