The short answer
A charge from ROLL20* PRO SUBSCRIPTION or THE ORR GROUP represents a monthly or annual membership for Roll20 Plus or Pro virtual tabletop RPG platforms.
What is Roll20?
A bank statement charge labeled ROLL20* PRO SUBSCRIPTION indicates a payment to The Orr Group LLC for tabletop roleplaying game software services. This browser-based virtual tabletop platform allows players and game masters to run online sessions for Dungeons & Dragons, Pathfinder, and other roleplaying systems.
This charge appears on your statement because you maintain an active monthly or annual subscription for Roll20 Plus or Pro tiers. These paid memberships unlock advanced features such as dynamic lighting, custom API scripting, unlimited cloud storage, and shared compendium content across gaming campaigns. Because these plans renew automatically on a recurring billing cycle, charges post to your card regularly until you modify your account subscription settings.
To review your account billing history or stop future renewals, sign in to your profile on the official website and access the account settings menu. You can manage your subscription tier and downgrade to the free plan to prevent upcoming charges. If you have questions about digital marketplace purchases or need assistance with billing inquiries, contact customer support or reach out to your bank.
- Monthly or annual renewal of Roll20 Plus or Pro
- Purchasing official D&D or Pathfinder rulebook compendiums
- Marketplace map and token pack digital purchases
Cancelling Roll20 Subscriptions
Checking campaign subscription tiers and marketplace purchases helps clarify why recurring software fees appear on your statement.
- Log in to roll20.net and click your username.
- Select "My Account" and scroll to "Manage Subscription".
- Choose "Change Subscription" and select the Free tier.
Frequently Asked Questions
Find answers regarding digital asset refunds, campaign features, and subscription changes.
Are Roll20 marketplace purchases refundable?
Marketplace digital assets and rulebook licenses are non-refundable once unlocked in a user campaign.
Will my campaigns break if I downgrade to Free?
Campaigns remain intact, but subscriber features like dynamic lighting and API scripts will be disabled until re-subscribed.
Independent reference — not affiliated with The Orr Group LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Roll20 Terms of Service https://roll20.net
- Roll20 Subscription FAQ https://help.roll20.net
Reviewed Aug 15, 2026 · high · About UnknownCharges