The short answer
A charge from SAMSUNG CARE* PLUS represents a monthly or 2-year device protection, screen repair, and loss/theft warranty subscription for Galaxy phones and tablets from Samsung Electronics America, Inc. (Servify / Asurion).
Why it shows up like this
The bank statement descriptor `SAMSUNG CARE* PLUS` represents an official device protection plan, extended warranty, or cracked screen repair subscription for Galaxy smartphones, tablets, and laptops managed by Samsung Electronics America, Inc. This comprehensive service plan provides policyholders with coverage against accidental drops, liquid spills, mechanical breakdowns, and optional theft or loss protection.
This recurring charge typically appears on your monthly credit card or bank statement because you enrolled in an ongoing protection plan during the online purchase of a new Galaxy device. Monthly subscription fees automatically bill your designated payment method based on your selected device tier until you formally cancel the agreement through your registered Samsung account portal.
To verify, manage, or cancel this protection subscription, sign into your registered online profile on the official Samsung support website and review your active device coverage. If you did not authorize this recurring fee or suspect an error, contact customer support directly or notify your financial institution to investigate the transaction and request a refund or policy adjustment promptly. You may also review consumer protection guidelines regarding digital subscription renewals and warranty services.
Common reasons for this charge
- A monthly device protection subscription enrolled during a Galaxy phone purchase on Samsung.com.
- An ongoing monthly Samsung Care+ with Theft and Loss renewal.
- A replacement deductible or cracked screen repair service fee.
How to locate the invoice and cancel
- Sign in to Samsung Account Go to samsung.com/us/support/samsung-care-plus and log in with your Samsung account.
- View Subscriptions review to My Account > Samsung Care+ Subscriptions to view covered device IMEIs.
- Cancel Coverage Select Manage Plan and click Cancel Subscription, or phone support at 1-866-371-9501 for a prorated refund.
Frequently Asked Questions
Does Samsung Care+ offer refunds upon cancellation?
If canceled within 30 days with no claims, you receive a full refund. After 30 days, refunds are calculated on a prorated basis for remaining prepaid coverage.
Who administers Samsung Care+ claims?
Samsung Care+ plans in the US are administered by Servify or Asurion depending on the enrollment date.
Dispute Rights & Fraud Prevention
If you did not enroll in Samsung Care+, contact Samsung customer service and your financial institution.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Samsung Care+ support?
Call 1-866-371-9501 or visit samsung.com/us/support.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Samsung Electronics America, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Samsung Care+ Terms of Service & Plan Details https://www.samsung.com
- FTC: Extended Warranties Consumer Guide https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges