The short answer
A charge from TELESTREAM* SCREENFLOW represents ScreenFlow macOS screen recording software, stock media library access, or annual maintenance upgrades from Telestream, LLC.
Why it shows up like this
The billing descriptor TELESTREAM* SCREENFLOW on your credit card statement represents a software purchase or subscription fee paid to Telestream, LLC for media production tools. Specifically, this line item covers the Telestream ScreenFlow Mac Video Software Purchase, a popular video editing and screen recording application designed specifically for macOS users, educators, and digital content creators.
This charge appears on your financial statement because you purchased a perpetual software license, a major version upgrade, or an optional annual Stock Media Library subscription. Software purchases bill your card immediately at checkout, while optional cloud and media add-on packages renew automatically on a yearly basis until cancelled through customer portal settings.
To verify the validity of this charge, search your email for registration invoices or license keys sent by Telestream or check your customer account portal. If you need to stop an optional recurring subscription or question a software order, you can contact Telestream customer support directly or reach out to your card issuer for formal transaction assistance and dispute resolution. Please review your account history regularly to maintain complete financial oversight and prevent unauthorized billing.
Don’t recognize it? Common scenarios
- A Mac user purchased a new ScreenFlow software license or upgraded to the latest major version.
- An annual ScreenFlow Stock Media Library subscription auto-renewed.
- Telestream Premium Support and maintenance plan auto-billed.
How to locate the invoice and cancel
- Locate Telestream Order Confirmation Search your email for receipts from Telestream or 2Checkout/Verifone (Telestream's payment processor).
- Manage Subscriptions on Telestream Go to telestream.net/store/manage-subscription.htm to review active stock media plans.
- Turn Off Auto-Renewal Disable auto-renewal on add-on subscriptions before your renewal date.
Frequently Asked Questions
Is ScreenFlow a one-time purchase or a subscription?
ScreenFlow software licenses are sold as perpetual one-time purchases, but optional Stock Media Library and support plans bill annually.
How do I retrieve my ScreenFlow license key?
You can retrieve your license key on the Telestream support site by submitting your purchase email address.
Part of a family
TELESTREAM* SCREENFLOW is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Telestream, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Telestream ScreenFlow Store & Pricing https://www.telestream.net
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges