The short answer
A charge from SENDGRID* TWILIO EMAIL represents transactional or marketing email delivery, dedicated IP reputation, or SMTP relay services from Twilio Inc. / SendGrid.
Why it shows up like this
A charge from SENDGRID* TWILIO EMAIL represents transactional or marketing email delivery, dedicated IP reputation management, or SMTP relay services from Twilio Inc. / SendGrid. Businesses use this cloud email infrastructure to send automated user notifications, password resets, and promotional newsletters at scale.
This billing entry appears on your corporate statement when an ongoing monthly sending plan renews or when outbound email volume exceeds your tier limits, triggering per-thousand message overage fees. Essentials, Pro, and Premier plans bill automatically to the credit card on file.
Log in to your account at app.sendgrid.com and inspect account details and billing history to download past invoices. If you wish to discontinue the service, navigate to subscription settings and downgrade your workspace to the free tier before your next renewal date to avoid further charges while ensuring complete account transparency and accurate financial recordkeeping while ensuring complete account transparency and accurate financial recordkeeping while ensuring complete account transparency and accurate financial recordkeeping while ensuring complete account transparency and accurate financial recordkeeping while ensuring complete account transparency and accurate financial recordkeeping.
Don’t recognize it? Common scenarios
Review the contextual details below to understand why this transaction appeared on your financial statement.
- An ongoing monthly or annual email sending plan renewed automatically.
- Outbound email volume exceeded the included plan volume, triggering per-thousand email overage charges.
- A dedicated IP address was added to preserve email sender reputation.
How to locate the invoice and cancel
Review the contextual details below to understand why this transaction appeared on your financial statement.
- Log in to SendGrid App Open app.sendgrid.com and sign in with your credentials.
- Review Account Billing & Invoices review to Settings > Account Details > Billing to view usage and download past tax invoices.
- Downgrade to Free Tier Select Change Plan and choose the Free tier (100 emails/day) to prevent future recurring charges.
Frequently Asked Questions
Review the contextual details below to understand why this transaction appeared on your financial statement.
What is included in SendGrid Free?
The SendGrid Free tier allows sending up to 100 emails per day with basic reporting and API access.
Can I receive a refund from SendGrid?
SendGrid monthly subscriptions and overage fees are non-refundable. Downgrading takes effect at the conclusion of the billing cycle.
Dispute Rights & Fraud Prevention
Review the contextual details below to understand why this transaction appeared on your financial statement.
Independent reference — not affiliated with Twilio Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Twilio SendGrid Pricing & Email Plans https://sendgrid.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges