The short answer
A charge from SHADOW* CLOUD COMPUTING or BLADE SHADOW is a monthly fee for a high-performance Windows cloud PC virtual machine used for gaming and rendering.
What is Shadow PC?
A bank statement entry reading SHADOW* CLOUD COMPUTING indicates a recurring subscription charge for a high-performance virtual cloud desktop from SHADOW SAS. This billing descriptor represents Shadow Cloud Computing, a service that streams full Windows operating environments equipped with dedicated graphics processing units, high-speed memory, and cloud storage to local computers, tablets, and mobile devices.
This charge appears on monthly billing statements because of an active subscription for tiers such as Shadow Boost or the Power Upgrade, or due to additional monthly fees for extra allocated NVMe storage add-ons. Because these virtual machine services operate on a recurring billing model, membership fees renew automatically each month unless users proactively submit cancellation requests through their online account portal.
To stop future charges, log in to your user space on the official website and navigate to the subscription and billing settings menu. Selecting the cancellation option will terminate the service before the next billing cycle begins, though all stored user files on the virtual hard drive will be permanently deleted when the active access period concludes. Review support pages for refund eligibility windows applicable to new accounts.
- Monthly subscription for Shadow Boost or Power cloud PC
- Additional allocated NVMe storage add-ons
- Annual contract auto-renewal
Cancelling Shadow Cloud PC
Shadow memberships must be terminated prior to the monthly billing renewal cycle.
- Log in to your customer space at shadow.tech/account.
- review to "Subscription & Billing".
- Click "Cancel Subscription" and confirm the cancellation reason.
Frequently Asked Questions
Will my cloud storage be wiped upon cancellation?
Yes, your virtual hard drive and all stored user files are wiped when your active billing month concludes.
Can I get a refund if I experience high latency?
Shadow offers support troubleshooting but maintains a non-refundable policy after the initial statutory withdrawal window.
Independent reference — not affiliated with SHADOW SAS. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Shadow Terms of Service https://shadow.tech
- Shadow Help Account Cancellation https://support.shadow.tech
Reviewed Aug 15, 2026 · high · About UnknownCharges