The short answer
This charge is from SimpliSafe, a home security systems company. It is typically for a recurring monthly professional monitoring plan or a one-time purchase of home security equipment like cameras and sensors.
What is this charge for?
When you see SIMPLISAFE.COM on your credit card or bank statement, it is a legitimate transaction processed by SimpliSafe, a leading provider of do-it-yourself home security systems. This billing descriptor most commonly points to a monthly subscription fee for their professional monitoring services. SimpliSafe offers various tiers of monitoring, so your charge might range anywhere from $19.99 to $29.99 depending on your selected plan. These plans provide round-the-clock security monitoring, cellular backup, and smart home integrations, which are billed automatically on a recurring monthly basis unless canceled.
Alternatively, this descriptor might appear if you recently purchased hardware directly from the SimpliSafe website. Customers frequently buy starter kits, extra entry sensors, indoor cameras, or smart locks to expand their existing security setup. If you made a one-time purchase for equipment, the transaction amount will typically be much higher than the standard monthly monitoring fee. It's also worth noting that SimpliSafe occasionally charges for replacement parts or premium support services, which would also use this same billing name. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Frequently Asked Questions
How do I cancel my SimpliSafe monitoring subscription?
To cancel your monthly monitoring plan, you cannot simply remove your credit card from the online portal. You must call SimpliSafe customer support directly at 1-888-957-4675 and speak with a representative. Have your safe word ready, as they will need it to verify your identity before terminating the active monitoring service.
Why was I charged if I returned my equipment?
SimpliSafe offers a 60-day money-back guarantee, but refunds can take several business days to process after the returned equipment is received at their warehouse. Additionally, if you did not explicitly cancel your monitoring plan when you returned the hardware, the monthly subscription fee might still be active. Always ensure both the hardware return and service cancellation are confirmed.
Can I view my past SimpliSafe invoices online?
Yes, you can view your entire payment history. Log in to your SimpliSafe account through a desktop web browser (the mobile app may not show all billing details). review to the 'Monitoring' tab or the 'Order History' section to see all past charges, active subscriptions, and detailed invoices.
Independent reference — not affiliated with SimpliSafe is a registered trademark of SimpliSafe, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- SimpliSafe Support: How to view invoices https://support.simplisafe.com
- Emma App: SimpliSafe Bank Charge https://emma-app.com
Reviewed Aug 31, 2026 · high · About UnknownCharges