The short answer
A charge from SMARTLING* TRANSLATE corresponds to enterprise translation management (TMS), AI neural machine translation, or professional human translation services from Smartling, Inc.
Why it shows up like this
Seeing the **SMARTLING* TRANSLATE** descriptor on your bank or credit card statement indicates a legitimate corporate billing transaction from **Smartling, Inc.** for enterprise translation management software and professional localization services. This recurring charge typically reflects monthly platform licensing fees, neural machine translation workflows, or per-word translation and editing services utilized by global marketing and engineering teams.
Most cardholders encounter this billing entry when an ongoing enterprise software subscription automatically renews or when translation projects submitted by localization teams incur professional vendor costs. Because corporate payment cards are stored in the platform dashboard for recurring business operations, invoices process automatically in accordance with agreed-upon enterprise contracts and software agreements.
To verify the legitimacy of this transaction or review detailed project word counts, log into your account via the official Smartling translation dashboard and access the invoicing menu. You can also inspect itemized billing records or contact your dedicated customer success manager directly to discuss contract terms and upcoming service renewals. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Understanding why enterprise localization platform subscriptions appear on company statements helps track corporate software expenses. Reviewing translation project orders clarifies invoice totals.
- A global marketing team translated website content or app strings through Smartling's platform.
- An ongoing enterprise translation management contract auto-renewed.
- Professional linguist translation or editing orders were fulfilled.
How to locate the invoice and cancel
Locating detailed invoice records within the translation management dashboard ensures accurate expense tracking. Monitoring contract renewal terms prevents unexpected corporate charges.
- Sign in to Smartling Dashboard Go to dashboard.smartling.com and log in with your account credentials.
- Review Account & Invoices review to Account Settings > Invoices to view detailed word counts, translation orders, and software fees.
- Contact Account Manager Reach out to your dedicated Smartling Customer Success Manager to review upcoming contract renewals.
Frequently Asked Questions
How is Smartling billed?
Smartling bills for translation management software licensing plus variable per-word translation and post-editing services.
Can individual translation jobs be refunded?
Jobs already submitted to human translators cannot be refunded once translation work has commenced.
Dispute Rights & Fraud Prevention
Reviewing enterprise software billing terms establishes clear expectations regarding non-refundable translation services. Contacting your account executive resolves contract inquiries promptly.
Independent reference — not affiliated with Smartling, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Smartling Translation Platform Overview https://www.smartling.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges