The short answer
This charge indicates a subscription to a paid Softr plan (such as Basic or Professional). It is often billed monthly or annually to a company card to keep an internal tool or client portal online.
What is Softr and why was I charged?
Seeing SOFTR on your bank or company credit card statement indicates a payment for cloud web development tools provided by Softr Platforms GmbH. This transaction actually represents a Softr subscription fee, allowing non-technical teams to build custom web applications, client portals, and internal directories powered by backend databases like Airtable or Google Sheets.
Most billing occurrences happen because an internal operations team, marketing department, or freelance developer upgraded from the free workspace tier to a paid plan. Paid subscriptions unlock professional features such as custom domains, advanced user permissions, and the removal of platform branding. Because Softr utilizes third-party payment gateways for subscription processing, descriptors like Stripe*Softr or SOFTR often appear on bank statements.
To review your workspace billing history, download past invoices, check active user limits, or manage subscription tiers, sign into your account on the official platform and navigate to the billing settings panel. From there, you can update corporate payment credentials, adjust workspace licenses, or downgrade your plan to free tiers if the web application is no longer active. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- A monthly or annual subscription fee for a paid Softr workspace.
- Purchasing extra app users or custom domains.
- Check with your operations team Softr is often used by operations, marketing, or HR teams to build internal directories or client dashboards.
How to cancel your Softr subscription
Charges are tied to your workspace. To stop billing, the workspace owner must downgrade to the free tier.
Workspace owners have full administrative control to modify or cancel active subscriptions directly through the dashboard interface.
- Log in to your Softr account at softr.io.
- Go to your Workspace Settings.
- review to the 'Billing' or 'Plan & Billing' section.
- Review your invoices and select 'Cancel' or 'Downgrade' to return to the Free plan.
Why did Softr Platforms GmbH charge my card or bank account?
Charges from Softr Platforms GmbH under statement descriptor "SOFTR" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Softr Platforms GmbH?
Log in to your Softr Platforms GmbH account portal at https://docs.softr.io to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Softr. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Softr Pricing https://www.softr.io
- Softr Billing Help https://docs.softr.io
Reviewed Aug 31, 2026 · high · About UnknownCharges