The short answer
This charge is for an order placed at a Sweetgreen restaurant or via the Sweetgreen mobile app.
What is the Sweetgreen charge?
A charge appearing on your bank statement as SWEETGREEN originates directly from Sweetgreen, Inc., the popular fast-casual restaurant chain specializing in custom salads, warm grain bowls, and seasonal organic meals. Whenever you purchase food at a physical storefront location or place a digital pickup order through their official mobile application, your bank statement reflects this exact descriptor alongside the specific city or restaurant branch number.
This billing entry typically appears immediately after you complete an in-store point-of-sale terminal transaction, pick up a prepared meal, or participate in recurring food delivery programs. Temporary authorization holds may also post as pending when you submit an order through the digital app before the restaurant kitchen finalizes the preparation total and settles the transaction against your debit or credit card.
If you do not recognize this charge or notice an incorrect billing amount, open your mobile app order history or check your digital receipt archive to verify the purchase details. You can request a refund directly through the customer support menu inside the application if items were missing. If the transaction is completely unauthorized, contact your bank card issuer promptly to file a formal dispute.
I didn't eat at Sweetgreen but see a charge. What should I do?
First, check if a family member or friend used your card on the Sweetgreen app. If you are certain it's unauthorized, contact your bank to dispute the charge immediately.
How to get a refund from Sweetgreen
If your order was incorrect or missing items, you can request a refund directly through the Sweetgreen app's support feature. Refunds generally take 3-5 business days to reflect on your bank statement.
Why did Sweetgreen, Inc. charge my card or bank account?
Charges from Sweetgreen, Inc. under statement descriptor "SWEETGREEN" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Sweetgreen, Inc.?
Log in to your Sweetgreen, Inc. account portal at https://www.sweetgreen.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Sweetgreen, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- Sweetgreen Official FAQ https://www.sweetgreen.com
Reviewed Aug 31, 2026 · high · About UnknownCharges