The short answer
A charge from THIMBLE* ON DEMAND INS represents an on-demand, hourly, daily, or monthly commercial liability policy from Thimble Insurance Services, Inc.
Why it shows up like this
A charge on your bank statement reading THIMBLE* ON DEMAND INS originates from Thimble Insurance Services, Inc., a specialized insurtech platform providing flexible commercial liability coverage for independent contractors, freelancers, and small business owners. When you see this specific billing line, it means your payment card was charged for a short-term policy spanning an hour, a day, or a monthly recurring subscription.
As the provider of Thimble On-Demand Small Business Insurance, the company charges cardholders whenever a user buys immediate liability protection for a gig, event, or job site, or when a monthly auto-renewal policy cycles. Many independent workers purchase these policies via mobile apps to satisfy client certificate requirements before entering commercial properties or event venues.
To verify the transaction or stop future billings, open the mobile application or visit the official web portal to inspect your active coverage history and download receipts. If you discover an unrecognized charge or an unwanted policy renewal, you can cancel ongoing subscriptions directly through your account settings or contact customer support for assistance before filing a formal billing dispute with your card issuer.
Common reasons for this charge
- A short-term hourly or daily event liability policy purchased for a specific gig or venue job.
- A Thimble Monthly Auto-Renew liability subscription for ongoing contractor coverage.
- An instant Certificate of Insurance (COI) policy purchase.
How to locate the invoice and cancel
- Open Thimble App Launch the Thimble mobile app or sign in at thimble.com.
- Review Active Policies Go to Policies to view policy duration, coverage documents, and receipts.
- Cancel Policy Tap Cancel Policy in the app before the start time for full refunds on hourly/daily policies, or pause monthly plans.
Frequently Asked Questions
Can I get a refund if a client cancels my gig?
Thimble allows 100% full refunds on on-demand policies as long as you cancel before the policy coverage start time.
Can I pause a Thimble Monthly plan?
Yes, Thimble allows contractors to pause monthly subscriptions during off-seasons without paying cancellation fees.
Dispute Rights & Fraud Prevention
If you did not purchase coverage through Thimble, contact their customer service and your card issuer.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Thimble customer support?
Call 1-855-976-5922 or visit thimble.com/help.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Thimble Insurance Services, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Thimble Terms of Service & Cancellation Policy https://www.thimble.com
- SBA: Commercial Liability Insurance Overview https://www.sba.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges