What is the TOTALAV* SECURITY charge?

Why it shows up like this

A billing statement entry showing TOTALAV* SECURITY corresponds to an annual software renewal for antivirus protection, web shields, and system optimization tools provided by Protected.net Group Ltd. This billing descriptor represents charges for TotalAV cybersecurity subscriptions, which help defend computers and mobile devices against malware, phishing attempts, and online threats. Software packages operate on automatic annual renewal cycles billed directly to the payment card on file.

This charge frequently surprises cardholders because initial promotional rates or discounted introductory software packages automatically expire after the first year, renewing at standard full retail pricing. Customers often overlook the auto-renewal terms agreed to during initial checkout, leading to higher annual charges than anticipated. Bundled security add-ons like password managers or virtual private networks also contribute to these renewal amounts.

To verify the transaction, log into the customer portal on the official website and inspect your account subscription settings to review active licenses and billing invoices. If you wish to disable future recurring renewals or request a refund within their satisfaction guarantee window, you can cancel the subscription directly through your user account or by contacting billing support.

Don’t recognize it? You might still

Unrecognized charges usually stem from introductory promotional rates expiring into full annual subscription prices.

• A steep first-year introductory discount expired, renewing at the full retail annual rate.
• An add-on (Total Password or Total VPN) was bundled into the renewal.
• A family member bought antivirus protection online.

What to do, in order

Accessing your online user account allows you to review active billing receipts and disable auto-renewal settings.

1. Sign in to TotalAV Portal Open login.totalav.com and sign in with your email and password.
2. Check Account Billing review to Account > My Subscriptions to review active security packages and invoices.
3. Cancel Auto-Renewal Click Manage Auto-Renewal or contact TotalAV billing support at billing@totalav.com to cancel.

Quick questions

Reviewing frequent customer inquiries explains company billing policies and refund timelines.

Dispute Rights & Fraud Prevention

If an unauthorized billing occurs, contact your card issuer immediately to report the charge.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• TotalAV Billing & Payments Help https://support.totalav.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov