The short answer
A TUTANOTA* PREMIUM charge is an encrypted email, calendar, and contact hosting subscription from Tutao GmbH (Tuta / Tutanota) based in Germany.
Why it shows up like this
When you notice the descriptor TUTANOTA* PREMIUM on your bank or credit card statement, it indicates an authorized recurring software subscription from Tutao GmbH. This billing entry represents a Tuta Encrypted Email & Calendar service fee, covering quantum-resistant, end-to-end encrypted email hosting, custom domain integration, and encrypted calendar management provided by the German privacy technology company.
These subscription charges typically recur on an annual or monthly schedule depending on the billing frequency selected when you established your secure email account. Because privacy-focused software plans renew automatically every year unless manually downgraded or canceled in your account settings, cardholders frequently encounter recurring charges on their statements.
To review your account subscription status or cancel recurring payments, log into your encrypted mailbox through the official web app or mobile portal. If you do not recall subscribing to the privacy email service or notice an unexpected renewal charge, contact customer support directly to request assistance and clarify your account details.
Don’t recognize it? You might still
Review these common subscription triggers to understand how encrypted email charges occur.
- An annual encrypted email subscription renewed on its contract date.
- Currency conversion caused slight variance between Euro pricing and the USD charged amount.
- A custom email domain package auto-renewed.
What to do, in order
Follow these step-by-step account instructions to access your mailbox settings or downgrade your plan.
- Sign in to Tuta Open app.tuta.com and log in with your email and password.
- Inspect Subscription Settings review to Settings > Subscription to view your current active tier and renewal date.
- Downgrade to Free Select Downgrade to Free to stop recurring credit card transactions.
Quick questions
Review these frequent questions for additional details regarding German privacy hosting and billing policies.
Who is Tutao GmbH on my bank statement?
Tutao GmbH is the German privacy technology company that operates Tuta (formerly Tutanota).
What happens if I downgrade my Tuta account to Free?
Your account keeps 1GB storage and personal encrypted email, but custom domain aliases will be deactivated.
Dispute Rights & Fraud Prevention
Review these guidelines if you need to file a billing inquiry or dispute unrecognized charges.
Independent reference — not affiliated with Tutao GmbH. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Tuta Subscription and Billing FAQ https://tuta.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges